At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

Job Description

Job Title: Health Care Concierge, Associate - 24/7 Call Center
Job ID: 200001ID
Status: Full-Time
Regular/Temporary: Regular
Hours: Varying shifts 5pm-8am M-F & 8am-8pm S-Su
Shift: Night Job
Facility: UPMC Health Plan
Department: Afterhours Customer Supp
Location: 1650 Metropolitan Street, Pittsburgh PA 15233


The UPMC Health Plan Member Services Team 24/7 team is currently hiring Health Care Concierge, Associates to be advocates for our members and to proudly wear the badge of UPMC Health Plan. With a close-knit work environment and a dedicated culture of service excellence, our Member Services Team educates and guides our customers through coverage, claims, and other program inquiries.

UPMC Health Plan has been recognized by J.D. Power and Associates for providing the “Highest Member Satisfaction among Commercial Health Plans in Pennsylvania.” That’s due—in no small part—to the compassionate attention and expert insight that our customers (which include members, providers, and facilities) enjoy each and every time they contact one of our dedicated associates.

Our employees receive comprehensive benefits, a competitive pay rate of $16.67 per hour with additional compensation applied between the hours of 5 p.m. - 7 a.m. and a defined career path for growth and advancement. 


Our standard operating hours are 7 days a week; Monday-Friday:  5 p.m. – 8 a.m. and Saturday & Sunday: 8 a.m. – 8 p.m. We are currently hiring for full-time roles to work shifts from 10 p.m. to 8 a.m. or midnight to 8 a.m. with weekend shifts required.

As a Health Care Concierge, Associate, you will complete a training course, which will equip you to take on even the most complex customer needs.


Join our award-winning family. Apply today to become a Health Care Concierge, Associate!


  • High school graduate or Associate, or college degree preferred.
  • Minimum of 2 years of customer service and/or call center experience.
  • Proficient in typing required.
  • Proficient writing skills required.
  • Ability to make independent decisions required.
  • Knowledge of Microsoft Office and Excel spreadsheet program preferred.
  • Complex analytical skills necessary to evaluate customer inquiries.
  • Demonstrates good organizational skills.
  • A desire to help others and portray empathy in all situations.
  • Ability to learn complex health plan information.
  • Demonstrate flexibility and motivation to learn & grow in the position.
  • Flexibility in work schedule.

Salary Range: $15.42 to $24.25 / hour

Union Position: non union

Apply Current Employee?


At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2020

UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

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