Job Description
Job Title: Health Care Concierge, Associate - 24/7 Call CenterJob ID: 200001ID
Status: Full-Time
Regular/Temporary: Regular
Hours: Varying shifts 5pm-8am M-F & 8am-8pm S-Su
Shift: Night Job
Facility: UPMC Health Plan
Department: Afterhours Customer Supp
Location: 1650 Metropolitan Street, Pittsburgh PA 15233
Description
The UPMC Health Plan Member Services Team 24/7 team is currently hiring Health Care Concierge, Associates to be advocates for our members and to proudly wear the badge of UPMC Health Plan. With a close-knit work environment and a dedicated culture of service excellence, our Member Services Team educates and guides our customers through coverage, claims, and other program inquiries.
UPMC Health Plan has been recognized by J.D. Power and Associates for providing the “Highest Member Satisfaction among Commercial Health Plans in Pennsylvania.” That’s due—in no small part—to the compassionate attention and expert insight that our customers (which include members, providers, and facilities) enjoy each and every time they contact one of our dedicated associates.
Our employees receive comprehensive benefits, a competitive pay rate of $16.67 per hour with additional compensation applied between the hours of 5 p.m. - 7 a.m. and a defined career path for growth and advancement.
Our standard operating hours are 7 days a week; Monday-Friday: 5 p.m. – 8 a.m. and Saturday & Sunday: 8 a.m. – 8 p.m. We are currently hiring for full-time roles to work shifts from 10 p.m. to 8 a.m. or midnight to 8 a.m. with weekend shifts required.
Qualifications
- High school graduate or Associate, or college degree preferred.
- Minimum of 2 years of customer service and/or call center experience.
- Proficient in typing required.
- Proficient writing skills required.
- Ability to make independent decisions required.
- Knowledge of Microsoft Office and Excel spreadsheet program preferred.
- Complex analytical skills necessary to evaluate customer inquiries.
- Demonstrates good organizational skills.
- A desire to help others and portray empathy in all situations.
- Ability to learn complex health plan information.
- Demonstrate flexibility and motivation to learn & grow in the position.
- Flexibility in work schedule.
Union Position: non union
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