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Job Description

Job Title: Collection Specialist, Chartwell
Job ID: 859531820
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Community Provider Svcs
Department: Specialty Reimbursement
Location: 1001 Oakdale Road, Oakdale PA 15071


Under supervision, responsible for all fiscal functions necessary to ensure the prompt and correct payment to the hospital provider of all monies owed by insurers. Communicate with insurance companies, patients, physicians and vendors regarding payment issues and recommend write-offs according to UPMC policies. Review posting and balancing of payment/denial and adjustment transactions necessary for closing accounts.


  • Evaluate and recommend referrals to agency, law firm, Financial Assistance and Bad Debt.
  • Identify issues and submit corrective action recommendations.
  • Update system notes with account activity, status and expected reimbursement. Utilize the correct reprint/bill codes, denial codes, barrier codes, status codes, etc.
  • Understand Third Party billing and collections regulations.
  • Meet quality assurance, benchmark standards and maintain productivity levels as defined by management.
  • Ensure timeliness and accuracy of billings, collections, contractual postings, payments, and adjustments of accounts based upon their functional area standards.
  • Escalate problem accounts as applicable.
  • Demonstrate knowledge of the current functionality of the patient accounting systems.


  • High School graduate or equivalent.
  • 4 years of experience in a business office setting required.
  • Must be multi-disciplined in billing, collections, denials, credit balances and/or the various payors.
  • Excellent interpersonal, organizational, communication and efective problem solving skills required.
  • Must be able to communicate with patients, payors, outside agencies, and general public through telephone, electronic and written correspondence.
  • Prior experience on personal computes, calculators and various office equipment is needed.
  • Prior collections or medical billing experience with basic understanding of coding and medical terminology preferred.
  • Must display leadership skills.

    Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $17.05 to $27.07 / hour

    Union Position: No

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