Description

The EMS Communications Specialist is responsible for processing incoming patient transport requests and processing all incoming phone calls in a timely manner; and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours.

Responsibilities:

• Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health Plan
• The EMS Communication Specialist is responsible for coordinating all parts of the transportation process by working directly with the member, the applicable EMS vendor, and all other parties as necessary.
• Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan
• Receive emergency calls and process appropriately
• Provide exceptional customer service according to UPMC policies and procedures
• Receive and document medical command reports and notify the emergency department
• Monitor hospital alarm systems
• Coordinate medical command requests from paramedic to physician and document the request
• The EMS Communication Specialist is responsible for the tracking the number of trips used and the number of trips the member has remaining
• Process incoming calls
• Document all information in the Zoll RightCad system
• Efficiently process medically necessary patient transportation requests on a timely basis.
• Receive hospital condition codes and send out notification page per policy and procedure
• Perform hospital operator duties on the overnight shift

Qualifications

• High school graduate or equivalent required
• Must possess strong computer skills
• Current or prior EMS experience required
• A minimum of one (1) year dispatch experience preferred
• Knowledge of the ZOLL Right Cad automated dispatch program preferred
• Working knowledge of healthcare and health insurance preferred
• Familiarity with medical terminology preferred
• Ability to multitask Must possess good communication skills

Licensure, Certifications, and Clearances:
Current EMT or paramedic certification preferred

Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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