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Job Description

Job Title: EMS Communications Specialist
Job ID: 845952866
Status: Full-Time
Regular/Temporary: Regular
Hours: Ability to work 24/7, WKNDS & nights
Shift: Rotating
Facility: UPMC Passavant
Department: Dispatch Center NORCOM
Location: 9100 Babcock Blvd, Pittsburgh PA 15237


The EMS Communications Specialist is responsible for processing incoming patient transport requests and processing all incoming phone calls in a timely manner; and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours.

  • Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health Plan
  • The EMS Communication Specialist is responsible for coordinating all parts of the transportation process by working directly with the member, the applicable EMS vendor, and all other parties as necessary.
  • Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan
  • Receive emergency calls and process appropriately
  • Provide exceptional customer service according to UPMC policies and procedures
  • Receive and document medical command reports and notify the emergency department
  • Monitor hospital alarm systems
  • Coordinate medical command requests from paramedic to physician and document the request
  • The EMS Communication Specialist is responsible for the tracking the number of trips used and the number of trips the member has remaining
  • Process incoming calls
  • Document all information in the Zoll RightCad system
  • Efficiently process medically necessary patient transportation requests on a timely basis.
  • Receive hospital condition codes and send out notification page per policy and procedure
  • Perform hospital operator duties on the overnight shift


  • High school graduate or equivalent required
  • Must possess strong computer skills
  • Current or prior EMS experience required
  • A minimum of one (1) year dispatch experience preferred
  • Knowledge of the ZOLL Right Cad automated dispatch program preferred
  • Working knowledge of healthcare and health insurance preferred
  • Familiarity with medical terminology preferred
  • Ability to multitask Must possess good communication skills

Licensure, Certifications, and Clearances:
Current EMT or paramedic certification preferred

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $15.92 to $24.47 / hour

    Union Position: No

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