At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

Job Description

Job Title: Referral Coordinator
Job ID: 853120464
Status: Full-Time
Regular/Temporary: Regular
Hours: 9:30 AM - 6:00 PM
Shift: Day Job
Facility: Pinnacle Health Medical Services
Department: Central Referral
Location: 3 Walnut Street, Lemoyne PA 17043

Description

Purpose:
Our team is growing and we have a variety of opportunities available for Referral Coordinator. If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today! 

Responsibilities:
  • The Referral Coordinator answers requests from consumers, businesses, and medical professionals. 
  • Coordinates and/or facilitates referrals to the correct UPMC service providers or departments.
  • Act as an advocate for the patient/customer.  Interface with referral source, patient/family and provider to assure timely delivery.
  • Identify issues and concerns that customers may have and assist in resolutions.
  • Maintain standards of excellence verbally and in written form with customers both internally and externally.
  • Ensure that information provided by callers/referral sources is accurate and complete.
  • Coordinate referrals for HME/RT for our network and non-network providers.
  • Communicate potential areas of concern to the servicing provider and follow up as necessary.
  • Utilize appropriate network/staff to assist in obtaining answers that require guidance.

Qualifications

  • High School diploma required.
  • Some college preferred. 
  • Additional training as a medical secretary, licensed/certified practical nurse, paramedic or emergency medical technician is preferred.  
  • 5 years experience working with the public in a health care setting, with a strong service orientation. 
  • Sound working knowledge of medical terminology and ability to discern clinical and non-clinical service needs. 
  • Strong interpersonal and communication skills, and computer literacy/data entry skills are required. 
  • High level of independence required in problem solving activities. 
  • Strong organizational skills that will generate efficiency & effectiveness. 
  • Adaptable to change. Ability to handle multiple tasks in a fast paced environment & function independently and be ability to prioritize actual referrals.  
  • Ability to analyze issues objectively & provide workable solutions & implement those actions.
  • Team player, flexible, and adaptable to change. Ability to type at least 35 words per minute.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $14.46 to $23.38 / hour

    Union Position: No

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    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

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    DIGNITY & RESPECT
    CARING & LISTENING
    RESPONSIBILITY & INTEGRITY
    EXCELLENCE & INNOVATION

    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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