At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

Job Description

Job Title: Government Products Sales Rep
Job ID: 879335740
Status: Casual
Regular/Temporary: Limited
Hours:
Shift: Day Job
Facility: UPMC Health Plan
Department: Medicare & SNP Sales
Location: 600 Grant St, Pittsburgh PA 15219

Description

Purpose:

Flexible (limited/casual) position aimed to grow and retain UPMC for Life Health Plan membership. Sell Medicare Advantage and Medicare Special Needs plans by handling inbound calls and making outbound calls to Medicare beneficiaries, offering Medicare education, benefit reviews, plan recommendations, and assisting with enrollment over the phone. Casual flexibility through first half of the year, transition to part-time hours, and then full-time hours from October 1-December 7th. Competitive base plus commission package.


Responsibilities:
  • Complete all department required trainings.
  • Assist beneficiaries on behalf of colleagues when unavailable.
  • Meet or exceed 100% of sales goals.
  • Maintain compliance with all Centers for Medicare and Medicaid (CMS) and UPMC policies, procedures, and guidelines.
  • Maintain and manage book of business within Customer Relationship Manager (CRM) system to ensure all leads are followed up within the timeframe the department establishes.
  • Assist as directed with the onboarding and training of new employees.
  • Maintain expected level of availability for inbound phone calls and make expected amount of outbound calls for optimal sales results.
  • Must work mandatory overtime during busy season and as business requires.
  • Support department sales processes as directed.
  • • Desired Hours:
    o January – July: One 8-hour day every two weeks
    o August – September: Four 8-hour days per week
    o October – December 7th: Five 8-hour days per week, with at least one evening shift weekly – overtime available
    o December 8th-December 31st: Two-Three 8-hour days per week 

Qualifications

  • Associates degree required, or equivalent experience. Bachelor's degree preferred. 
  • Two to four (2 to 4) years phone based sales or customer service experience required.
  • Direct experience in health care or Medicare market preferred.
  • One to two (1 to 2) years sales experience preferred. 
  • Excellent verbal and written communication skills.  
  • Rapport and relationship building skills a must. 
  • Must be self-driven to achieve sales goals in a competitive market.

Licensure, Certifications, and Clearances:
Responsible for obtaining and maintaining PA and OH Department of Insurance health and accident producer license within 30 days of hire.Must also complete annual Medicare certification requirements, including AHIP and compliance training.


UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $19.17 to $31.85 / hour

Union Position: No

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