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Job Description

Job Title: Telephone Operator - Part Time - Night Shift
Job ID: 782552657
Status: Part-Time
Regular/Temporary: Regular
Hours: 12 a.m. to 6 a.m.
Shift: Night Job
Facility: UPMC Chautauqua WCA
Department: Communications
Location: 207 Foote Avenue, Jamestown NY 14702

Description

Description:

UPMC Chautauqua is looking to hire a dependable, Part Time Telephone Operator to join the Telecommunications Department. Candidates must be willing to work a 12 AM - 6 AM shift which includes rotating shifts during the weekdays, weekends, and holidays.


Purpose:

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:
  • May train new operators.
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients utilizing individualized protocols.
  • Process appropriate emergency code or STAT page.
  • Initiate voice pages when required.
  • Provide Physician on call information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
  • Determine callers requirements (extension desired, information requested, etc.) and transfer call.
  • Provide status report on any page in progress to the individual requesting the page.

Qualifications

  • High school graduate or equivalent.  
  • 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience. 
  • Must be able to work all shifts, 7 days a week. 
  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $13.27 to $19.77 / hour

Union Position: No

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