At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

Job Description

Job Title: Information Representative
Job ID: 876479191
Status: Casual
Regular/Temporary: Limited
Hours:
Shift: Rotating
Facility: UPMC Pinnacle Hospitals
Department: Customer Relations
Location: 4300 Londonderry Road, Harrisburg PA 17109

Description

Our team is growing and we have an opportunity available for an Information Representative. 
The work schedule is days, evenings and weekends on as needed basis and must be able to working in both Harrisburg and Community General campuses.
If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!

Purpose:
Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations.

Responsibilities:
  • Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information.
  • Dress appropriately for a business setting and give attention to personal grooming.
  • Provide pleasant greeting and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines.
  • Attend regular staff meetings, and participate in the implementation of activities within the hospital when requested by supervision.
  • Comply with the hospital's policy regarding punctuality and regular attendance.
  • Answer and transfer calls in accordance with hospital guidelines for customer service.
  • Demonstrate competence with the computer and attend all necessary training programs to remain current with skills.

Qualifications

  • Completion of High School graduation.
  • One (1) year of minimum experience in a similar position. 
  • Experience working in a health care environment helpful.
  • Excellent communication and customer service skills essential. 
  • Basic knowledge of Windows software needed.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $13.57 to $21.39 / hour

    Union Position: No

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    CARING & LISTENING
    RESPONSIBILITY & INTEGRITY
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    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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