Description

As a Security Officer you will provide a safe and secure environment for patients, visitors and employees. You will also protect hospital assets and confidential information as well as provides valet service to patients.

Responsibilities:

• Actively practice behaviors associated with SH Service Excellence expectations. 
• Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E. Be an ambassador for UPMC Susquehanna. 
• Provide the best C.A.R.E. for our patients no matter what.
• Know and follow all organizational/departmental policies/procedures.
• Assume responsibility for personal development and education.
• Incorporate leading/evidence-based practice in quality/safety into every day work. 
• Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. 
• Avoid shortcuts to ensure quality and safety measures are not circumvented. 
• Encourage patient and family involvement in processes involving patient safety. 
• Speak up with other service partners to ensure high quality and safety. 
• Report serious events/incidents per policy.
• Responds to inquiries for advice, assistance or service from patients, visitors and employees, prioritizing calls based upon urgency. 
• Follows through with all calls, updating callers when possible to explain delays.
• Maintains confidentiality in all oral and written communication, ensuring that privileged information/records are appropriately transmitted/protected/noted to exclude the attention of those not directly involved, promptly reporting violations of confidentiality.
• Reports any situation or problem which could potentially adversely affect the moral, integrity/credibility of UPMC Susquehanna
• Ensures accessibility, operability and the presence of safety equipment throughout assigned work areas (exits, fire extinguishers, pull stations, etc.)
• Completes comprehensive patrols of assigned hospital buildings and grounds to prevent fire and accidents, vandalism, theft, loitering and other crimes, identifying and reporting any hazards.
• Monitors the conduct of visitors on hospital premises. 
• Confronts unauthorized persons for questioning, as needed. 
• Participates in investigations if necessary.
• Assists in the handling/restraining of unruly or violent individuals applying, approved restraint techniques
• Escorts patients, visitors and employees to parking lots and hospital buildings, as needed. 
• Controls parking and traffic flow, enforcing parking regulations.
• Provides valet services to patients at Williamsport Regional Medical Center and Divine Providence Hospital. 
• Provides support to the Emergency Department at Muncy Valley Hospital by stocking supplies, answering phones and assisting with CPR. Divine Providence Hospital officers will assist the Supply Chain/Central Supply department, as scheduled, selecting, delivering and processing supply requests.

Qualifications

• High School Diploma or equivalent required.
• Specialized safety/security training is preferred. 
• Previous healthcare safety and security experience is preferred.
• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations for the protection of the people, data, property of UPMC Susquehanna.
• Skilled at using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 
• Strong written and verbal communication skills as well as strong listening skills.
• Ability to tell when something is wrong or is likely to go wrong (It does not involve solving the problem, only recognizing there is a problem); to see details at a distance and close range; apply general rules to specific problems to produce answers that make sense.

Licensure, Certifications, and Clearances:

• CPR required based on AHA standards that include both a didactic and skills demonstration component within 90 days of hire
• Cardiopulmonary Resuscitation (CPR)
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal
• Act 235 with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

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Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.