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Job Description

Job Title: Central Scheduler
Job ID: 897153717
Status: Full-Time
Regular/Temporary: Regular
Hours: 7:30 AM - 4:00 PM
Shift: Day Job
Facility: Pinnacle Health Cardiovascular Institute
Department: Linglestown Rd PhysOffic
Location: 2808 Old Post Rd, Harrisburg PA 17110

Description

Our team is growing and we have an opportunity available for a Central Scheduler. If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today! 


Purpose:

Responsible for working with patients by telephone in a fast-paced Communication Center Our team is growing and we have an opportunity available for Central Scheduler. If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today! environment by performing a variety of clerical and administrative tasks.

Responsibilities:
  • Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.
  • Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patients needs.
  • Assists with contacting and rescheduling patients when providers schedules change.
  • Actively practice behaviors associated with Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E.2. Be an ambassador for UPMC. Provide the best C.A.R.E.2 for our patients no matter what.Know and follow all organizational/departmental policies/procedures.Assume responsibility for personal development and education.Incorporate leading/evidence-based practice in quality/safety into every day work. Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involving patient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy.
  • Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies
  • Directs phone calls to proper destination or takes messages as needed.
  • Create, maintain, and enter information into databases.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Qualifications

  • High school diploma or equivalent required.
  • Two years experience working in a physicians office or medical field required.
  • Associates degree required in lieu of experience.
  • Experience in a telephone communication center preferred.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $14.46 to $23.38 / hour

    Union Position: No

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    UPMC VALUES

    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

    QUALITY & SAFETY
    DIGNITY & RESPECT
    CARING & LISTENING
    RESPONSIBILITY & INTEGRITY
    EXCELLENCE & INNOVATION

    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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