At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

Job Description

Job Title: Transfer Center Coordinator
Job ID: 897759357
Status: Full-Time
Regular/Temporary: Regular
Hours: 2:45 p.m. to 11:15 p.m.
Shift: Evening Job
Facility: UPMC Pinnacle Hospitals
Department: Patient Placement Oper
Location: 111 South Front Street, Harrisburg PA 17105

Description

UPMC Pinnacle is looking to hire a full-time Transfer Center Coordinator to work evening shifts from 2:45 p.m. to 11:15 p.m. with rotating weekends.

Purpose:
The Transfer Center Coordinator serves as the primary contact for referring physicians requesting the services of UPMC for continued patient care. Facilitates all patient transfers into and within the UPMC Health System by answering phones and initiating referrals and/or inpatient transfers from physicians and medical professionals. The position will require the coordinator to multitask, maintain great customer service and identify and escalate concerns.

Responsibilities:
  • Request and coordinate all medical transportation as necessary.Provide initial information to admissions, case managers and bed flow coordinators of incoming patients; update all admission records as necessary.
  • Answer calls into the Terrorism Response and Information Center and coordinate delivery of emergent information to the Corporate Command Team as part of the UPMC disaster system. Act as a primary point of contact for the National Disaster Medical System, in support of any natural disaster or WMD event in this region. This could include surge capacity and bed availability for all UPMC sites.
  • Knowledge of multiple communication methods utilized by the department.
  • Answer calls into the UPMC transfer center (MedCall) to provide a point of entry into UPMC: the scope is unlimited (local and worldwide). Responsible for meeting department benchmarks related to call handling and transferring.
  • Provide and assist physicians with emergent and non-emergent transfers, consults, and other calls received. Efficiently and accurately transcribe interactions on calls.All documentation on transfers to be completed and entered into department database by the end of the shift.
  • To maintain a familiarity with internal systems available and necessary in the performance of the job
  • To maintain an awareness of services and capabilities of UPMC facilities in support of the outreach efforts of the transfer center.Appropriate escalation of issues, bed assignments and problems as determined by department protocols.

Qualifications

  • High School diploma 
  • Two years in a healthcare setting with direct patient care OR two years in a transfer center OR  two years in an emergency call center OR four years in a healthcare business setting.
  • Formal medical training preferred.
  • Knowledge of medical terminology.
  • Strong interpersonal and communication skills.
  • Computer literacy/data entry skills.
  • Strong attention to detail and ability to multitask.

Licensure, Certifications, and Clearances:
Licensed LPN preferred.

Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $17.01 to $25.50 / hour

    Union Position: No

    Apply Current Employee?

    UPMC VALUES

    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

    QUALITY & SAFETY
    DIGNITY & RESPECT
    CARING & LISTENING
    RESPONSIBILITY & INTEGRITY
    EXCELLENCE & INNOVATION

    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


    WORKING HERE



    Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

    Learn more about working here and check out our policies and recent updates.

    UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2020


    UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

    Share:
    Talent Network