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Job Description

Job Title: Patient Relations Rep
Job ID: 885481850
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift:
Facility: UPMC Horizon
Department: Quality Improvement
Location: 1211 Wilmington Avenue, New Castle PA 16105

Description

UPMC Jameson is hiring a Full Time Patient Services Representative to support the patients and families visiting Jameson located in New Castle.

Purpose:
Provide a resource to patients and families for reporting and solving problems encountered with any aspect of the health care system.

Responsibilities:
  • Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
  • Assist volunteer activities associated with Patient Representative Function.
  • Participate on committees related to family-centered care or service excellence.
  • Accurately document and report accounts of problems and activities on behalf of patients/families
  • Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience.
  • Carry out requirements of complaint management policy and procedure.

Qualifications

  • Bachelor's degree in a Service or Healthcare related field required
  • 3 years of patient advocacy or customer service experience required.
  • Knowledge of health care and hospital systems, personnel and organizational areas of responsibility required.
  • Excellent oral and written communication skills.
  • Knowledge and ability to interpret patient rights and DOH grievance and patient safety reporting guidelines.
  • Excellent customer service skills.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $15.65 to $24.93 / hour

Union Position: No

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