Description

UPMC Jameson is hiring a Full Time Patient Services Representative to support the patients and families visiting Jameson located in New Castle.

Purpose:
Provide a resource to patients and families for reporting and solving problems encountered with any aspect of the health care system.

Responsibilities:

• Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
• Assist volunteer activities associated with Patient Representative Function.
• Participate on committees related to family-centered care or service excellence.
• Accurately document and report accounts of problems and activities on behalf of patients/families
• Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience.
• Carry out requirements of complaint management policy and procedure.

Qualifications

• Bachelor's degree in a Service or Healthcare related field required
• 3 years of patient advocacy or customer service experience required.
• Knowledge of health care and hospital systems, personnel and organizational areas of responsibility required.
• Excellent oral and written communication skills.
• Knowledge and ability to interpret patient rights and DOH grievance and patient safety reporting guidelines.
• Excellent customer service skills.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.