Job Description
Job Title: Patient Relations RepJob ID: 885481850
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift:
Facility: UPMC Horizon
Department: Quality Improvement
Location: 1211 Wilmington Avenue, New Castle PA 16105
Description
UPMC Jameson is hiring a Full Time Patient Services Representative to support the patients and families visiting Jameson located in New Castle.Purpose:
Provide a resource to patients and families for reporting and solving problems encountered with any aspect of the health care system.
Responsibilities:
- Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
- Assist volunteer activities associated with Patient Representative Function.
- Participate on committees related to family-centered care or service excellence.
- Accurately document and report accounts of problems and activities on behalf of patients/families
- Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their health care experience.
- Carry out requirements of complaint management policy and procedure.
Qualifications
- Bachelor's degree in a Service or Healthcare related field required
- 3 years of patient advocacy or customer service experience required.
- Knowledge of health care and hospital systems, personnel and organizational areas of responsibility required.
- Excellent oral and written communication skills.
- Knowledge and ability to interpret patient rights and DOH grievance and patient safety reporting guidelines.
- Excellent customer service skills.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Salary Range: $15.65 to $24.93 / hour
Union Position: No
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