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Job Description

Job Title: Office Assistant I
Job ID: 806559668
Status: Full-Time
Regular/Temporary: Regular
Hours:
Shift: Day Job
Facility: UPMC Cole Care
Department: Cole Memorial Med GP
Location: 1001 E. Second Street, Coudersport PA 16915

Description

Are you someone who thrives in an up-beat environment? Do you enjoy working hands on with patients and their families to provide excellent patient care? If so, you might be a great fit at UPMC! 

UPMC Cole is looking for an Office Assistant that will float to physician offices throughout the UPMC Cole Medical Group network. This position will work Monday through Friday,  with varying shift hours from 7:30 a.m. to 5:00 p.m. - along with not having to work holiday or weekend shifts! This full time role also comes with competitive benefits, such as Paid Time Off, Tuition Assistance, Paid Parental Leave, Health Insurance, and so much more! If this sounds like an opportunity that meets your interests, we invite you to learn more and apply today!

Summary:

Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists customers in person and on the phone, providing information, and communicating with various departments. Obtains and enters complete demographic and insurance information.

Responsibilities:
  • Verify necessary information and records in the medical record and computerized scheduling system.
  • Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
  • Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
  • Maintain clean, orderly waiting area including beverage area and reading materials.
  • Prepare patient charts for upcoming appointments.
  • Answer telephone, screens calls, takes messages, and provides information.
  • Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
  • Answer questions regarding patient appointments and testing.
  • Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.
  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

Qualifications

Licensure, Certifications, and Clearances:
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal
  • High school diploma or GED is required.
  • One year work experience, preferably in a medical office setting. 
  • Knowledge of medical terminology preferred. 
  • Word processing and computer experience preferred.

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $11.47 to $19.77 / hour

    Union Position: No

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    DIGNITY & RESPECT
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    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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