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Office Syst Asst - Radiology

  • Job ID: 892213329
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Monday - Friday hours 9:30am to 6:00pm
  • Shift: Day Job
  • Facility: UPMC Shadyside
  • Department: Radiology Support
  • Location: 5230 Centre Avenue, Pittsburgh PA 15232
  • Union Position: No
  • Salary Range: $14.54 to $22.79 / hour

Description

The Radiology Support department is looking for an Office System Assistant! This position is full-time with up to 40 hours per week. The shifts are Monday through Friday, hours 9:30am to 6:00pm, with occasional weekend shifts. The department is looking for someone with strong customer service skills, EPIC scheduling experience, comfortable answering multi-line telephones, etc. Two years of previous customer service and administrative experience is preferred.

Purpose:

Under the general direction of the Supervisor, Support Services provides clerical assistance to the Radiology Department. Schedules all radiology procedures from the ACD system, information system queue and physician script. Verifies, to the highest degree of certainty, that all data entered into the Radiology information system is correct including patient name, ID number, physician, insurance and billing information. Deals with all customers in a pleasant professional manner.

Responsibilities:
  • Enter data into the computer and process requisitions to confirm data entry.
  • Document patient demographics accurately.
  • Schedule exams accurately, both automatically and manually, from fax and from the radiology ACD queue. Adhere to scheduling guidelines for gathering required exam information and conveying restrictions.
  • Participate in the training of new scheduling staff.
  • Review all imaging resources on a daily basis for open slots and potential scheduling errors.
  • Operate multi-line phone system and ACD telephone software. Able to follow scripted radiology format accurately and completely.
  • Troubleshoot scheduling complaints and communicate all issues to the supervisor.

Qualifications

  • High school diploma or equivalent.  
  • 1 year work experience, preferably in a medical office setting. 
  • Knowledge of medical terminology preferred. 
  • Computer experience preferred.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct