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Ambulatory eRecord System Coordinator (EpicCare)

  • Job ID: 903253875
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Information Services
  • Department: Susquehanna Info Svcs
  • Location: 1001 E. Second Street, Coudersport PA 16915
  • Union Position: No
  • Salary Range: $20.71 to $34.54 / hour



UPMC Susquehanna Information Services is seeking an Ambulatory eRecord System Coordinator at UPMC Cole in Coudersport, assisting with implementation and support of EpicCare for the Susquehanna region. The position will support integrated software and applications and assist with the day-to-day operation of the IT implementations.

Under the general supervision of the Sr. Director, Electronic Health Record Operations, this individual will be expected to assist in go live support of the practices implementing the Ambulatory eRecord (EpicCare). This entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

The Ambulatory eRecord System Coordinator should have familiarity with Microsoft applications and operating systems including Windows, EPIC and Office Suite.  Understanding of EpicCare and EMR concepts are desired.  If you are interested in a career with the quickly growing UPMC Susquehanna Information Services Group, we invite you to apply today!

  • Ensures that security and confidentiality policies are upheld and enforced.
  • Works with ISD staff, clients and/or vendor staff to deploy production applications.
  • Answer questions or troubleshoot basic problems during go live.
  • Understands the importance of Meaningful Use and educates the practice staff and providers on the importance of Meaningful Use measures as they relate to the eRecord.
  • Maintain a solid working knowledge of the proficiency of each user in the clinic as they use EpicCare.
  • Assures quality of information through business case and application level testing; validates test results to initial business needs.
  • Maintains a positive attitude characterized by caring and support for patients, visitors, medical staff, peers and coworkers.
  • Develop and maintain a understanding of the practice's EpicCare workflows.
  • Works with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options.
  • Provides on-site go live support on a prescheduled basis for new practices going on EpicCare.
  • Works with ISD staff, clients and/or vendor staff to deploy production applications.
  • Identify issues that need to be escalated through the appropriate process in a timely manner. Facilitates use of Service Center to document and measure client requests.
  • Ensures appropriate knowledge and use of EpicCare tools.


  • High school diploma or GED required 
  • Bachelor's Degree OR 2 - 4 years practical experience in IT or in clinical ambulatory care  
  • Must have access to a car and will be responsible for travel to implementation sites.
  • Must be able to interact tactfully and professionally with patients, clinic/physician/project staff and management. 
  • Has mastered the essential knowledge base for an IT professional
  • Has mastered the essential IT principles and analytical rules that guide their application in practical situations
  • Able to perform basic/standard IT procedures and protocols 
  • Relies on buddy system/coach to demonstrate applied skills and to guide non-routine actions 
  • Strong computer and typing skills 
  • Good verbal, and written communication skills.
  • Detail oriented and possess a high degree of concentration to assure accurate documentation into the eRecord.
  • Able to perform job responsibilities and make decisions in a fast pace work environment.
  • Knowledge of medical record format and content of patient records. 
  • Ability to review medical records, read physician documentation and verify patient identification. 
  • Competent knowledge and understanding of anatomy/physiology, medical terminology, medical abbreviations and prescription drugs. 
  • Must be able to work flexible hours (i.e. some evening and weekend hours may be necessary periodically). 
  • Maintain strict confidentiality of patient information and adhere to HIPAA regulations.
Preferred Qualifications:
  • EpicCare
  • Dragon
  • Prior EMR experience
  • Strong computer skills; 
Licensure, Certifications, and Clearances:
  • Driver's License

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct