At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

Job Description

Job Title: ED Registration Representative (Part Time)
Job ID: 903248684
Status: Part-Time
Regular/Temporary: Regular
Hours: see below
Shift: Variable
Facility: UPMC Pinnacle Hanover
Department: ED Patient Registration
Location: 300 Highland Avenue, Hanover PA 17331


Our team is growing and we have a variety of opportunities available for ED Registration Representative. If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!

This position will work the following shift: Primarily day/evening rotation, and includes every other weekend and holidays.

  • Performs other duties as assigned.
  • Has daily contact with patients, family, and other hospital employees. Must be able to handle stressful situations courteously, tactfully, and calmly. Must maintain client confidentiality.
  • Attends SED.
  • Attends department in-services and meetings as required.
  • Participates in continuing education activities.
  • Notifies police about patients being treated for injuries sustained through a motor vehicle accident, an animal bite, or injuries sustained that are of a suspicious nature.
  • Provides private physicians and clinics photocopies of ED records and routes to appropriate destinations.
  • Forwards medical records and forms and makes reports to appropriate offices and agencies.
  • Collects cash payment from patients (HMO co-pays, deposit is required for products and services).
  • Performs cashiering accurately within required time period.
  • Provides directions to the public to other areas within the hospital.
  • Communicates effectively with patients, physicians, and all levels of hospital personnel.
  • Provides internal and external telephone communications efficiently and courteously for the Emergency Department.
  • Reviews charts contents for completion and takes the measures necessary to assure the completeness of the record.
  • Completes charts for Medical Records and for departmental data analysis and reports.
  • Obtains signatures for Authorization to Treat and Assignment of Medical Benefits.
  • Attaches copies of insurance cards, EVS printouts, or other insurance information to the billing copy of the registration form.
  • Reviews and verifies information already in the system.
  • Protects each person's legal and moral right to unbreached confidentiality.
  • Is responsible for reviewing the Communication Log daily for updates and pertinent information.
  • Requests medical records that have not been received prior to the patient's arrival.
  • Maintains the Emergency Department Logbook and the Daily Admissions Book and routes copies to appropriate departments.
  • Collects and records all Emergency Department and Outpatient registration data and obtains appropriate consents.
  • Performs registration processes and prepares charts for patient services.


  • High school diploma or equivalent. 
  • Demonstrate clerical ability, typing or PC experience.
  • Knowledge of medical terminology is preferred. 
  • Prior clerical or secretarial experience of one year in health care setting preferred.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $13.57 to $21.39 / hour

    Union Position: No

    Apply Current Employee?


    At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!


    UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


    Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

    Learn more about working here and check out our policies and recent updates.

    UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2020

    UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

    Talent Network