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Job Description

Job Title: Diet Clerk
Job ID: 200001N3
Status: Part-Time
Regular/Temporary: Regular
Hours: 9:30am-6pm; Wknds & Holidays Required
Shift: Day Job
Facility: UPMC Susquehanna Muncy
Department: Dietary
Location: , Muncy PA


UPMC Muncy is hiring for a Regular Part-Time Diet Clerk. This position work 24 hours per week from 9:30am to 6:00pm. Weekend & holiday rotations are required, so candidate flexibility is strongly preferred. If this sounds like the job for you, we invite you to explore this opportunity with UPMC today!

The Diet Clerk services as a liaison to other department for the purpose of providing assistance and information concerning patient meal services throughout the health system.


  • Adheres to all HIPAA standards and practices when dealing with protected health information.
  • Adheres to all appearance standards and maintaining a professional dress

  • Answers telephone promptly and courteously, and maintains free flowing accurate communication.

  • Arranges and sorts menus by unit.
  • Carries out other related activities as requested by supervisor or Clinical Dietitians to ensure quality patient care.

  • Collects, corrects, and updates menus according to physician orders and nutrition requirements.

  • Communicates in a responsive manner to personnel in other departments to ensure quality patient care.

  • Completes the annual educational modules as assigned.
  • Confers with dietitians or appropriate manager regarding problems related to nutrition care service and distribution of food to assigned patients.

  • Contributes ideas and feedback to the department and is able to be depended upon to meet commitments.

  • Delivers patient supplies to floor kitchens and gets form signed.  Completes Patient Floor Stock Check Sheet and reports to supervisor any discrepancies.

  • Ensures that each customer feels informed, understood, and special through genuine and positive communication.

  • Greets patients and informs of menu selection process in a timely fashion.

  • Greets patients with a smile. Addresses patients professionally (by name) and respects privacy.

  • Greets telephone callers in a courteous manner according to procedures while recording and transmitting messages accurately.

  • Inspects patient trays for accuracy and completeness.
  • Keeps patient diet order lists, tube feeding lists, and other communication devices current, recording diet changes as necessary.

  • Maintains a contagious and positive work ethic.
  • Maintains a friendly, efficient, positive customer service attitude toward customers, clients and co-workers, and is responsive to customer needs.

  • Maintains an accurate inventory of patient menus, education materials, forms and supplies.

  • Maintains an adequate inventory of diet office supplies.
  • Maintains the highest levels of safety, quality and service excellence for clients, consumers, shareholders, and the community.

  • Pages supervisors and clinical dietitians when necessary to ensure timely relay of messages.

  • Picks up trays after patient completes meal. Empties all fluid containers before placing tray in cart for return. Makes sure cart is empty of clean trays prior to placing any dirty trays.

  • Prepares menus for distribution and tally.
  • Prior to meal delivery, prints new ADT listing for their area of responsibility.

  • Processes nourishment orders according to established procedures.
  • Provides world-class service to customers and client.
  • Punches in and out for every shift on the assigned Kronos time tracking system.

  • Receives and records on the attendance form information from Nutrition Services' personnel regarding sickness or lateness. Reports information to employee's supervisor on duty.

  • Responsible for delivering trays at meal times on assigned areas.  Verifies prior to delivery two patient identifiers. Hands isolation trays to nursing for delivery. Uses correct hand sanitizing before and after tray delivery.

  • Reviews menus for completeness and brings problems to attention of clinical staff.

  • Visits patients after tray delivery to ensure patients are satisfied with meals. Obtains any missing items and makes item substitutes as needed following diet restrictions.


  • Required:
    • High School Diploma/GED, OR
    • Currently enrolled in high school program, OR
    • 1 year previous job experience required in lieu of High school diploma/GED.
    • Work permit required if under 18 years old.
  • Preferred:
    • Knowledge of therapeutic diets and nutrition preferred.
    • Computer experience preferred.
    • Previous customer service experience preferred.

Licensure, Certifications, and Clearances:
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Salary Range: $11.20 to $19.90 / hour

Union Position: No

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