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Job Description

Job Title: Patient/Pharmacy Associate (Chartwell Specialty Pharmacy)
Job ID: 916580631
Status: Full-Time
Regular/Temporary: Regular
Hours: 8 am - 5:30 pm
Shift: Day Job
Facility: UPMC Community Provider Svcs
Department: Specialty Pharmacy
Location: 1001 Oakdale Road, Oakdale PA 15071


The Patient/Pharmacy Associate is responsible for performing select activities related to the clinical management of specialty therapy patients including patient supply management, processing delivery tickets, coordinating services with operations, patient assessment and follow-up results and processing prescription refills under the supervision of a licensed pharmacist.


  • Maximizes the efficiency and productivity of the pharmacy / delivery operations departments.
  • Provides clerical support such as filing, faxing, copying and triaging phone calls for the pharmacy department.
  • Coordinates/schedules deliveries of patient orders with pharmacy operations.
  • Maintains confidentiality of patient information.
  • Utilizes appropriate communication lines in relaying problems, concerns, questions and ideas.
  • Cooperates with other staff members when planning and organizing daily activities.
  • Assists in timely preparation of all pharmacy assessment and documentation including prescription labels, safety assessments and medication profiles.
  • Communicates verbally with patients, caregivers and other staff members to obtain and document patient medication inventory as well as patient assessment data and follow-up for pharmacist review.
  • Gives high priority to client satisfaction and customer needs.
  • Assists with entering and updating patient demographics into the computer system, verification of insurance benefits, obtaining authorizations and reviewing financial responsibility with patient as needed.
  • Processes delivery tickets and prescription refills under the supervision of a Pharmacist.
  • Demonstrates the ability to work effectively and maintain expected productivity.


  • High school diploma or equivalent required
  • Basic Computer skills and Microsoft Office Products experience required
  • Previous customer service experience preferred
  • Basic knowledge and experience in specialty pharmacy preferred
  • Good organizational, time-management and excellent communication skills required

    Licensure, Certifications, and Clearances:
    Pharmacy Technician Certification or training preferred

    UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $15.12 to $23.73 / hour

Union Position: No

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