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Job Description

Job Title: Principal Trainer, UPMC Pinnacle Harrisburg
Job ID: 863988988
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Pinnacle
Department: Information Sys Training
Location: 111 South Front Street, Harrisburg PA 17105


Principal trainers work with the training manager and application coordinators to develop and maintain the training program for their application.

  • Assumes primary responsibility for managing credentialed trainers as assigned.
  • Assumes responsibility for managing the training team tasks outlined in the training project plan.
  • Attends the outlined Epic education courses and pass certification as required.
  • Works with project leadership to determine training policies and requirements.
  • Appropriately escalates training issues to project leadership.
  • Develops, monitors, and updates a comprehensive training project plan.
  • Coordinates and supports all training team tasks.
  • Develops comprehensive training and curriculum strategy (time, method of delivery) for all end-user audiences alongside their team of instructional designers for their respective applications.
  • Determines training resource requirements (space, trainers).
  • Identifies and hires a team of supplemental (credentialed) trainers to assist their instructional designers.
  • Builds, tests and maintains the training environment.
  • Creates and maintains all training materials.
  • Manages training program scheduling, space and technical set-up needs. This includes the development of a comprehensive course catalog for scope of responsibility assigned.
  • Monitors and reviews the progress of end-user training within assigned scope of responsibility.
  • Ensures all users are trained at an appropriate level and are able to demonstrate proficiency in the new Epic system.
  • Administers competency assessments and addresses deficiencies in scores.
  • Maintains appropriate records.
  • Conducts post-live training tasks and activities.
  • Development of video learning as assigned.
  • Management of online class enrollment for assigned scope of responsibility.
  • Masters both an Epic application and organization?s specific workflows.
  • Maintains policy and procedure documentation.
  • Maintains the training curriculum and training environment. Delivers ongoing training post-live.
  • Performs other duties as assigned.
  • Maintains open, productive communication with management and staff of both internal and external customers.Identifies and escalates concerns of pertinent issues to Director or Vice President directly responsible for the specific project or initiative as appropriate.Maintains and promotes positive, productive and proactive inter- and intradepartmental relationships to facilitate effective collaboration.Provides consultation related to information systems.Updates and manages project/activity list.
  • Adheres to PinnacleHealth Standards of Behavior.Serves as a positive role model for individuals in the department and throughout the organization.Sets annual goals for personal and professional growth.


  • Capacity to manage multiple competing objectives and to communicate results in clear and unambiguous terms.
  • Ability to lead others and clearly communicate the importance of training to all stakeholders in the project.
  • Experience with adult education, instructional design and curriculum delivery.
  • Strong organizational and coordination skills.
  • Ability to develop and adhere to time schedules in order to meet project deadlines and to sequence activities logically.Interpersonal skills at a level to function well in a wide range of administrative, management and patient care environments.
  • Regular need to work effectively with wide range of very senior to very junior individuals under training project and ad hoc conditions.
  • Ability to follow instructions, procedures, and assignments accurately within a set time frame and to function under stressful situations in a calm and rational manner.
  • Knowledge of and the ability to use PC-based word processing, spreadsheet and presentation software to create teaching/learning materials and documentation.
  • Excellent knowledge of the English grammar and spelling for use in both verbal and written communication.
  • Bachelor's degree in specialty or Education preferred.
  • Experience with technology and/or healthcare is strongly desired.
  • A proficiency in Microsoft Word and Excel preferred
  • Skill and experience in adult education preferred
  • A detailed understanding of workflows and system configuration preferred
  • Strong interpersonal skills and effective communication skills preferred
  • Strong organizational skills preferred
  • A strong belief in the value of the Epic install preferred
  • The ability to write well preferred.
  • Clinical or operational experience preferred

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $33.87 to $50.81 / hour

    Union Position: No

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