Description
Purpose:UPMC Health Plan is seeking a Government Product Sales Support Representative to assist with their Medicare & SNP Sales Department!
This role will assist in managing membership growth and retention through the service area via telephonic contact with prospective members. Support the department's sales processes including answering incoming inquiries from prospective UPMC members, and assisting with enrollments. Provide critical first impression to callers and help navigate them towards one of the ways to learn.
Priority will be given to candidates who have Medicare knowledge, call center experience, Microsoft Office proficiencies, and any Spanish knowledge is a plus.
Responsibilities:
Responsibilities:
- Conduct outbound calls in accordance with sales department initiatives
- Provide exemplary customer service by being proactive and responsive to all prospective UPMC Health Plan customer requests
- Ability to understand and effectively communicate information regarding Medicare and Special Needs Plan product line
- Leverage multiple department applications and systems while speaking to prospective members
- Remain current on all department policies, procedures, plan benefit designs, and marketing activities resulting in Telephonic contact
- Answer incoming inquiries from prospective UPMC Health Plan customers to support department sales goals
- Document inquiries in sales CRM system in accordance with department guidelines
Qualifications
High school graduate or equivalent required, college degree preferredMinimum of six (6) months of customer service and/or call center experience
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Proficiency in typing
Ability to make independent decisions required
Knowledge of Microsoft Office and Excel Spreadsheet program preferred
Basic analytical skills necessary to evaluate customer needs
Demonstrates good organizational skills
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.
