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   Current UPMC employees must apply in HR Direct

Government Product Sales Support Representative

  • Job ID: 851168670
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Health Plan
  • Department: Medicare & SNP Sales
  • Location: 600 Grant St, Pittsburgh PA 15219
  • Union Position: No
  • Salary Range: $15.42 to $24.25 / hour

Description

Purpose:
UPMC Health Plan is seeking a Government Product Sales Support Representative to assist with their Medicare & SNP Sales Department!

This role will assist in managing membership growth and retention through the service area via telephonic contact with prospective members. Support the department's sales processes including answering incoming inquiries from prospective UPMC members, and assisting with enrollments. Provide critical first impression to callers and help navigate them towards one of the ways to learn.

Priority will be given to candidates who have Medicare knowledge, call center experience, Microsoft Office proficiencies, and any Spanish knowledge is a plus.

Responsibilities:
  • Conduct outbound calls in accordance with sales department initiatives
  • Provide exemplary customer service by being proactive and responsive to all prospective UPMC Health Plan customer requests
  • Ability to understand and effectively communicate information regarding Medicare and Special Needs Plan product line
  • Leverage multiple department applications and systems while speaking to prospective members
  • Remain current on all department policies, procedures, plan benefit designs, and marketing activities resulting in Telephonic contact
  • Answer incoming inquiries from prospective UPMC Health Plan customers to support department sales goals
  • Document inquiries in sales CRM system in accordance with department guidelines

Qualifications

High school graduate or equivalent required, college degree preferred
Minimum of six (6) months of customer service and/or call center experience
Proficiency in typing
Ability to make independent decisions required
Knowledge of Microsoft Office and Excel Spreadsheet program preferred
Basic analytical skills necessary to evaluate customer needs
Demonstrates good organizational skills 


Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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