At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

Job Description

Job Title: Student Worker
Job ID: 910735832
Status: Casual
Regular/Temporary: Limited
Hours:
Shift: Day Job
Facility: Corporate Revenue Cycle
Department: Rev Cyc Patient Access
Location: 2 Hot Metal Street, Pittsburgh PA 15203

Description

Job Summary:

Are you a current student in College looking to gain experience in both customer service and healthcare? If so, apply to take the next step to learn more about careers at UPMC! UPMC Corporate Services is hiring a student to learn about customer service and help improve our patient's experience. This casual position will work a minimum of 10 hours Monday through Friday, during daylight business hours.  This role will require travel to local UPMC physician offices in Pittsburgh as well as Cranberry.

Our Patient Access employees act as advocates for patients by providing guidance, interpretation and education on scheduling, registration, billing, claim status, various customer related inquires, checking patients in and out of their appointments, and much more. The student worker will be responsible for observing, auditing, and reporting on our patient's experience at various physician practices and clinics throughout UPMC so that we can share best practices across the system. The candidate will be required to travel to different UPMC offices throughout the area as well as be available to meet on site at our Quantum I building.

If you are enthusiastic about how our patient's experience healthcare from the customer service side of things and think you are up for a challenge, apply online today!

Responsibilities:
  • The successful candidate will interact with other employees and provide assistance for routine tasks
  • Perform routine tasks under the guidance of the department manager/supervisor.

Qualifications

  • Current enrollment in a High School program, equivalent, or higher, required.
  • Current sophomore , junior or senior in College program preferred.
  • The candidate will have a working knowledge of the Microsoft system. 
  • Related experience to the program/study/research is preferred.
  • Candidate should have an interest in field of study.
  • The successful candidate must be able to work within a team environment under direct supervision. 
  • The candidate must possess the ability to interact effectively with all levels of staff. 
  • The candidate must be able to perform routine tasks under the guidance of senior staff.

Licensure, Certifications, and Clearances:
  • Act 34 Criminal Clearance

UPMC is an Equal Opportunity Employer/Disability/Veteran

Salary Range: $7.25 to $10.31 / hour

Union Position: No

Apply Current Employee?

UPMC VALUES

At UPMC, our shared goal is to create a cohesive, positive, experience for our employees, patients, health plan members, and community. If you too are driven by these values, you may be a great fit at UPMC!

QUALITY & SAFETY
DIGNITY & RESPECT
CARING & LISTENING
RESPONSIBILITY & INTEGRITY
EXCELLENCE & INNOVATION

UPMC provides a total rewards package that can help you achieve the goals you have for your career and your personal life. Whether you want to learn a new skill through a training course, reach personal health and wellness targets, become more involved in your community, or follow a career path that provides you with the right experience to be successful, UPMC can help you get to where you want to be.


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Now more than ever, YOU can help us shape our communities and UPMC into a better place for everyone to work, study, play, and thrive.

Learn more about working here and check out our policies and recent updates.

UPMC Health Plan Named Best Places to Work for LGBTQ Equality in 2020


UPMC Ranked #1 Best Places for Women and Diverse Managers in 2019

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