Description
Purpose:The Interpreter Liaison will assure proper translation of communication between the patient and family and any other UPMC employee, provider, or staff during their office visit or by phone. This will include general verbal exchange, medical/surgical/referral details, written forms and educational materials. The Interpreter Liaison will communicate any issues to be addressed to the Office Manager and will assist in finding a solution.
Responsibilities:
- Strictly adheres to UPMC patient confidentiality policies.
- Translate all educational materials, practice forms and pertinent literature for the patient.
- Translate and send correspondence between appropriate UPMC physicians and referring physician of the patient.
- Maintain a close working relationship with the physician representatives for each clinical service receiving international patients.
- Assist in communicating any financial information to the patient correctly and clearly.
- Establish and maintain contact with existing and potential international program contacts.
- Assist with outpatient office hours including chart prep, patient liaison/concierge services, answering phones, scheduling appointments and completing forms.
Qualifications
- Bachelor's degree required.
- In the event of a native speaker, he or she must have been educated in that foreign country.
- Three years in a healthcare environment is required.
- Excellent written and verbal communication skills in the English language, as well as the target language are required.
- Must demonstrate a high degree of professionalism at all times and must be able to interact with individuals on all levels and from various countries.
Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
UPMC is an Equal Opportunity Employer/Disability/Veteran
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