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Job Description

Job Title: Crisis Safety Specialist (Overnights)
Job ID: 931664876
Status: Full-Time
Regular/Temporary: Regular
Hours: Overnights
Shift: Night Job
Facility: Western Psychiatric Institute
Department: HUD Next Chapter
Location: 2552 Centre Avenue, Pittsburgh PA 15219


The purpose of this position is to greet all customers, patients, and visitors. This position will conduct all safety searches on all patients and visitors who access the building. This position will also assist in managing the front desk as well as supporting the milieu as needed. This position will assist program leadership in development and implementation of safety management for the walk-in and residential environment.


The ideal candidate for this role will have experience in security or safety. This hire will be working overnight shifts. There is a shift differential applied to rate for overnight shifts. The dress code is casual and street parking is available.



  • Participate in interdisciplinary activities such as staff meetings and other committees as assigned
  • Report any situation that may impact safety of patients, visitors and staff immediately.
  • Provides customer service to patients, visitors and staff
  • Handles disruptive visitors and patients by verbal communication and de-escalation techniques using physical intervention as a last resort
  • Demonstrates knowledge of mental health laws
  • Answer telephones, direct calls provides information when appropriate.
  • Completion of reports and incident documentation as necessary.
  • Participate in orientation for new crisis staff
  • Performs safety searches of all patients and visitors that enter the building
  • Maintains a safe and secure environment through enforcement of UPMC policies, procedures, rules and regulations.
  • Control evidence, valuables, lost/found as necessary.
  • Respond appropriately to crisis situation as a team member.



  • HS Diploma required
  • Bachelor degree preferred
  • 2 years experience in safety, crisis intervention, mental health, de-escalation or related field required
  • Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies
  • Must be physically capable of providing direct total physical care to unpredictable, potentially violent mentally ill residents including lifting, supporting, running toward or away from areas where problems are occurring, and pushing or pulling equipment.
  • Ability to defuse and handle distraught or hostile person(s) in a professional manner required.
  • Good interpersonal skills; able to deal with stress and potentially dangerous conflict situations.
  • Ability to work collaboratively within a multidisciplinary team
  • Ability to work under stress, with an unpredictable consumer flow
  • Flexible schedule; rotating shifts

    Licensure, Certifications, and Clearances:
  • Comprehensive Crisis Management (CCMC)
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Salary Range: $15.42 to $24.25 / hour

    Union Position: No

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