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Office Assistant

  • Job ID: 968844131
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Monday- Friday
  • Shift: Day Job
  • Facility: UPMC Pinnacle Hanover
  • Department: Pediatric Speech Therapy
  • Location: 300 Highland Avenue, Hanover PA 17331
  • Union Position: No
  • Salary Range: $13.57 to $21.39 / hour

Description

UPMC Hanover Pediatric Specialty Therapy center is seeking an Office Assistant. Pediatric Specialty Therapy helps identify, and work toward meeting, the needs of children experiencing a wide range of challenges.

Whether you're looking for a collaborative team setting, a career path, an excellent work-life balance, or experience with an industry leader, our Office Assistant opportunity offers many ways for you to get involved! This is a Monday through Friday position.

Purpose:
Responsible for making and scheduling patient appointments in an efficient and timely manner. Assists customers in person and on the phone, providing information, and communicating with various departments. Obtains and enters complete demographic and insurance information.

Responsibilities:
  • Verify necessary information and records in the medical record and computerized scheduling system.
  • Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
  • Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
  • Maintain clean, orderly waiting area including beverage area and reading materials.
  • Prepare patient charts for upcoming appointments.
  • Answer telephone, screens calls, takes messages, and provides information.
  • Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
  • Answer questions regarding patient appointments and testing.
  • Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.
  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

Qualifications

  • High school diploma or GED is required.
  • 1 year work experience, preferably in a medical office setting. Knowledge of medical terminology preferred. 
  • Word processing and computer experience preferred.
  • Medical insurance experience preferred.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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