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   Current UPMC employees must apply in HR Direct

Information Representative

Description

The Volunteer Service department at UPMC Shadyside is looking for an Information Representative! This is a part-time position with up to 20 hours per week. The shifts are a combination of weekdays and weekends, hours ranging from 7:00am to 9:00pm. Customer service experience is preferred. 

Purpose:

Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations.

Responsibilities:
  • Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information.
  • Dress appropriately for a business setting and give attention to personal grooming.
  • Provide pleasant greeting and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines.
  • Attend regular staff meetings, and participate in the implementation of activities within the hospital when requested by supervision.
  • Comply with the hospital's policy regarding punctuality and regular attendance.
  • Answer and transfer calls in accordance with hospital guidelines for customer service.
  • Demonstrate competence with the computer and attend all necessary training programs to remain current with skills.

Qualifications

  • Completion of High School graduation.
  • 1 year of minimum experience in a similar position.  
  • Experience working in a health care environment helpful.
  • Excellent communication and customer service skills essential. 
  • Basic knowledge of Windows software needed.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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