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For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Patient Access Rep

Description

Purpose:
Greets and registers incoming patients, checks patients out and schedules future appointments to insure efficient patient flow by performing the following duties.

Responsibilities:
  • Verifies patient appointment time, physician they are scheduled to see and insurance to be billed; updates patient appointment status.
  • Work on Wait/Rescheduling lists for providers and resources and schedules patients accordingly.
  • Carries out alternative workflows during system(s) downtime.
  • Follow all workflows related to your department.
  • Work Charge work queues. Collect copays. Enter all payments into UPAY and print receipts for all monies collected. Balance following policy at end of each day.
  • Check for any special type appointment and obtain any eligibility requirements needed.
  • Registers incoming new/established patients by verifying or entering current demographic/insurance information into the computer system. Obtain the required signatures on paperwork.
  • Communicate effectively with patient to understand their AVS.
  • Answers telephones, directs and handle calls as needed.
  • Work with patients on utilization of Welcome Kiosks.
  • Work Encounters without Charges report.
  • Assists patients with questions about insurance and UPMC/BMA policies.
  • Maintains & troubleshoot problems that arise with computers, printers, scanners, label printers and Welcome Kiosks. Reports malfunctioning equipment by ticket submission.
  • Schedules future appointments for BMA Providers or Resources via telephone and/or in person from AVS, pools or staff messages.

Qualifications

  • High School Degree or equivalent is required. 
  • Graduate of an accredited Medical Secretarial School preferred. 
  • Minimum of six months related experience and/or training; or equivalent combination of education and experience preferred Basic Computer Knowledge and experience; Medical Terminology; Ability to add, subtract, multiply and divide:  
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form; Must have the ability to effectively communicate information to patients and physicians in one-on-one situations.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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