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Information Representative

  • Job ID: 200001SL
  • Status: Casual
  • Regular/Temporary: Limited
  • Hours:
  • Shift: Rotating
  • Facility: UPMC Pinnacle Hospitals
  • Department: Customer Relations
  • Location: 4300 Londonderry Road, Harrisburg PA 17109
  • Union Position: No
  • Salary Range: $13.57 to $21.39 / hour

Description

Our team is growing and we have an opportunity available for an Information Representative to support the Harrisburg and Community General campus. 
The Information Representative will work variable shifts to support the needs of the department, including the weekends.

If you’re passionate about patient care and looking for an as-needed basis we invite you to explore this opportunity today!

Purpose:
Greet and provide accurate and useful information to visitors and patients relative to patients, hospital facilities, services, and activities in a manner consistent with good customer relations.

Responsibilities:
  • Ensure that workstations are adequately stocked with necessary materials to provide customers with current and accurate information.
  • Dress appropriately for a business setting and give attention to personal grooming.
  • Provide pleasant greeting and information and assistance to the public regarding patients, the hospital, and medical offices in compliance with hospital guidelines.
  • Attend regular staff meetings, and participate in the implementation of activities within the hospital when requested by supervision.
  • Comply with the hospital's policy regarding punctuality and regular attendance.
  • Answer and transfer calls in accordance with hospital guidelines for customer service.
  • Demonstrate competence with the computer and attend all necessary training programs to remain current with skills.

Qualifications

  • Completion of High School graduation.
  • One (1) year of minimum experience in a similar position. 
  • Experience working in a health care environment helpful.
  • Excellent communication and customer service skills essential. 
  • Basic knowledge of Windows software needed.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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