At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

UPMC Life Changing Medicine
Search Our Jobs

   Current UPMC employees must apply in HR Direct

Office Assistant II

  • Job ID: 986239295
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: days; one evening / week (Tues)
  • Shift: Day Job
  • Facility: UPMC Susquehanna Medical Group
  • Department: SUS Pediatrics
  • Location: 700 High Street, Williamsport PA 17701
  • Union Position: No
  • Salary Range: $15.58 to $23.38 / hour

Description

UPMC Susquehanna Pediatrics is looking for a full-time Office Assistant II.  This position is responsible for making and scheduling patient appointments in an efficient and timely manner.  Office Assistants assist clients in person and on the phone, providing information and communicating with various departments.  They also obtain and enter complete demographic and insurance information.

Responsibilities:
  • Verify necessary information and records in the medical record and computerized scheduling system. 
  • Prepare patient charts for upcoming appointments.
  • Completes necessary paperwork such as encounter forms and referrals. 
  • Use computer system to generate information necessary for billing.
  • Maintain a clean, orderly waiting area including beverage area and reading materials.
  • Answer questions regarding patient appointments and testing.Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
  • Assist with inpatient billing process.
  • Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
  • Process medical records release requests.
  • Identify stock levels of office supplies and assist with ordering/inventory management.
  • Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.Answer telephone, screens calls, takes messages and provides information in a courteous manner.
  • Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.Schedule, coordinate and reschedule patient appointments. Relay necessary messages to staff and providers.

Qualifications

  • A high school diploma or equivalent is required.
  • A minimum of three years of work experience is required.
  • Strong computer skills are required.
  • Medical office experience is preferred.
  • Experience with EPIC is preferred but not required.

Licensure, Certifications, and Clearances:
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Total Rewards

    More than just competitive pay and benefits, our Total Rewards package cares for you in all areas of life. Designed to help you achieve your goals, Total Rewards support our belief that you’re at your best when you’re receiving the support you need in all areas of life: professional, personal, financial, and more.

    Our Values

    No matter where we work or what we do, we’re driven by common values that guide our work and keep us accountable to one another. UPMC’s values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive, experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

       Current UPMC employees must apply in HR Direct

    Talent Network