At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Crisis Clinician, Supervisor

Description

Purpose:
Under the direction of the Crisis Program Director this position is responsible for assisting in the consumer service and clinical services. Primary responsibility is answering calls from community professionals and persons to the Call Center. This includes, but is not limited to, answering question, call routing, obtaining clinical information and scheduling outpatient evaluations, responding to telephone crisis, and documentation of all calls previously mentioned.

Responsibilities:
  • Participate in interdisciplinary activities such as staff meetings.
  • Manage crisis situations effectively using positive approaches.
  • In collaboration with Crisis Program Director completes staff performance evaluation, staff development, and carries out appropriate corrective action.
  • Work efficiently and independently in crisis setting.
  • Develop orientation for all new crisis clinicians and assigns mentor.
  • Complete consumer/family crisis assessments (face to face and telephone).
  • Meet standards for documentation and completes all required paperwork.
  • Provide crisis services in a community and/or office setting.
  • Support consumer and suggest/recommend appropriate referral services.
  • Work with motivational interviewing and able to utilize specific techniques.
  • Assess consumer needs and assist consumer in developing a crisis plan.
  • Provide supportive counseling to promote consumer stability.
  • Serve as shift supervisor and oversees daily functions in the office in coordination with Crisis Program Director.
  • Provide follow-up services to consumers by phone and/or mobile visits.
  • Provide insight & knowledge of insurance programs, processes and able to obtain authorizations as needed.

Qualifications

  • Masters Degree in Psychology, Counseling or Social Work and three years of mental health experience required. 
  • Other fields of study may be considered with coursework of at least 12 credits in human services. 

ATTENTION: IF YOU DO NOT HAVE A DEGREE IN PSYCHOLOGY, COUNSELING OR SOCIAL WORK, YOU MUST UPLOAD YOUR TRANSCRIPTS FOR CONSIDERATION.

  • Leadership experience preferred.
  • Work history that includes phone triage, as well as an in depth knowledge and proven skill at doing psychiatric assessments.
  • Experience in mental health crisis intervention, case management, or in home therapy preferred.
  • Excellent, recovery-oriented interpersonal relations.
  • Ability to work shifts, weekends, holidays, and to assume on call responsibilities.
  • May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. 
  • Transportation of medication is limited from one department to another.
Licensure, Certifications, and Clearances:
  • CCM training is required within 30 days of hire and annually thereafter
  • Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • Driver's License
  • Act 31 Child Abuse Reporting
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance
UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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