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Patient Services Representative (Part Time)

  • Job ID: 021895317
  • Status: Part-Time
  • Regular/Temporary: Regular
  • Hours: See below
  • Shift: Day Job
  • Facility: Pinnacle Health Medical Services - Clinics
  • Department: Kline Health Center
  • Location: 2601 North Third Street, Harrisburg PA 17110
  • Union Position: No
  • Salary Range: $13.97 to $22.37 / hour

Description

Our team is growing and we have a variety of opportunities available for Patient Services Representative. If you’re passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today! 

This part-time position will work scheduled shifts throughout a Monday to Friday week between the hours of 8:00 a.m. to 4:30 p.m. This is a 16 hour per week position.


Responsibilities:
  • Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
  • Check-in patient at desk
  • Schedule or connect patient to resources to schedule for ancillary services at checkout
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed
  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
  • Promote MyUPMC patient portal and assist patients in registration when applicable
  • Collect copayments and any other applicable patient payments at the point of service
  • Provide a warm greeting for all patients
  • Confirm and/or update patient registration information at time of check-in
  • Appropriately distribute / triage phone calls to other areas and / or clinical providers
  • Schedule follow-up appointments within the practice at checkout

Qualifications

  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:
Clearances Must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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    Our Values

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       Current UPMC employees must apply in HR Direct

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