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   Current UPMC employees must apply in HR Direct

Internal Med Program Coord

  • Job ID: 580156520
  • Status: Part-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Pinnacle Health Hospitalists Services
  • Department: Hospitalists Harrisburg
  • Location: 409 South Second Street, Harrisburg PA 17104
  • Union Position: No
  • Salary Range: $20.05 to $30.08 / hour


With oversight from the operations manager, the program coordinator is responsible for ensuring the smooth operation of the programs. The coordinator accurately compiles census, correcting errors as necessary, and distributes the census daily in a timely fashion under the direction of the operations manager. The coordinator additionally provides direct administrative support to specific departments in a pleasant and knowledgeable manner working directly with the providers to ensure excellent patient care and to achieve system goals.  The Internal Medicine Program Coordinator performs administrative and clerical duties that support director level management and facilitates the operating efficiency of the office to which it supports. Serves as first-line resource regarding administrative issues related to financial, personnel, facilities, and operations.

  • Personal contact with personnel of all levels of the organization. Also has contact with outside sources on a daily basis. Work is conducted in an office environment. Travel to other campuses outside the main office is required on a weekly basis. See attachment.
  • Acts as a resource to director and other staff to provide instruction on system software and hardware use, policy or procedural advice and general operations. Assists operations manager in finding providers to fill open shifts as needed. Anticipates and secures supplies necessary for program providers and operations manager efficiently and without delay (office supplies, business cards, etc.) Provide professional first impression to office visitors Assists with ensuring new providers have completed all orientation requirements Build positive relationships with program providers Keep updated contact list of all program providers and distribute as necessary
  • Management and maintenance of zip it application and devices for entire UPMC Pinnacle system and procedure changes, ensures providers are compliant with policies specifically related to CME, credentialing, competencies, and travel. Serve as liaison between program providers and operations manager, passing along communication as necessary.
  • Provides administrative support to committees or special projects. Serves as first-line resource with respect to efficient operation of department. Troubleshoots equipment malfunctions, solves problems or redirects when appropriate. Submits IT tickets as needed for providers and office, follows up as needed. Provides, in some combination, either in whole or in part, supervision of the work of others or independently oversees a process or function unique to the nature of the director's area of responsibility. Assembles and assists with financial documents including payment vouchers, billing tracking, reports, and CME documents. Assists with patient satisfaction projects and initiatives. Assists in the onboarding and departure of providers including scheduling with other departments as needed, password retrieval, equipment allocations, and ensures good standing with credentialing and provider enrollment. Types, files, mails and distributes memorandum, correspondence, reports, minutes of meetings and committees. Register, schedule, check in and monitor 30-60-90 day appointments for SNF patients to remain in compliance. Register, schedule then check in SNF patients daily. Revise schedule as needed to accommodate new admissions and acute patients. Ensure clear communication between all SNF sites regarding schedule needs and modifications Inform SNF providers of changes in location based on appointment volumes Receives and reviews all faxes, directs forms to appropriate providers and facilities form completion by ensuring forms are delivered to providers in a timely manner. Faxes completed forms back as appropriate and maintains paperwork file cabinet for reference. Creates zip it usernames and logins for new users, resolves zip it issues, and ensures correct use of zip it as specified in the paging guidelines. Follows up with individuals not adhering to paging guidelines
  • Pulls daily census information for all three hospitals, teaching services, endocrinology, and departments and reconciles census by floor to ensure accuracy, corrects census errors, reports errors to operations and PPOC managers, and informs providers of census. May instruct providers regarding division of patients, and changes in location as census dictates and as determined by operations manager. Enters consults for endocrinology from service provider list as census allows Researches and resolves census discrepancies. Update amion to reflect change in provider locations based on census as directed by operations manager Composes daily census email Update hospitalist and endocrinology schedules on intranet Review hospitalist and endocrinology operators schedule for accuracy Manage schedule for hospitalist/endocrinology/WSICU/SNF department; update vacation spreadsheets, ensure appropriate staffing, manage vacation requests and update amion as necessary Screens incoming calls, answers questions and prioritizes or redirects calls as appropriate Receives and distributes mail, faxes, correspondence, or other materials as appropriate. Manages director?s and manager?s calendars as requested. Schedules and coordinates meetings, events, interviews, appointments, and/or other similar activities for the Director, which may include coordinating travel and lodging arrangements. Secures rooms, audiovisual equipment, and catering for meetings. Types, files, proofread, mails and distributes memorandums, reports, meeting minutes, and committee reports. Maintains policy and procedure manuals. Maintains employee department files and associated paperwork (personnel action forms, FMLA, etc.). Establishes, maintains, and updates files, databases, records, department website and other documents; develops and maintains data, and performs routine analyses and calculations in the processing of data for recurring internal reports. Accurately processes invoices, payroll time records, mater


  • High school graduate with business background OR Associate Degree with one to three years of related experience
  • Three to five years administrative experience preferably in a healthcare related field.  
  • Strong communication, interpersonal and organizational skills 
  • Proficient computer skills and knowledge of MS Office programs.
  • Must be able to work a flexible schedule to include day/evening/weekend rotation.
  • Must be willing and able to travel (drive via car) to various sites within the programs operations.
  • Associates or Bachelors Degree preferred or demonstrated ability towards continuing education in related field preferred.
  • Previous healthcare experience preferred.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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