At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit

UPMC Life Changing Medicine
Search Our Jobs

   Current UPMC employees must apply in HR Direct

Supervisor, Billing-UPMC Senior Communities


UPMC is looking for a Billing Supervisor to join our Senior Communities team!


Join the team that’s providing the highest quality of home health care in our communities. With state-of-the-art safety protocols and the support of an academic medical center, UPMC Senior Services has demonstrated a continued commitment to keeping both our residents and our employees safe and healthy, especially throughout the COVID-19 pandemic.

Make a true impact in your community where you’ll have the confidence that your care is clinically backed by a best-in-class health care system and the rewarding knowledge that you are changing lives every day.

This is a Full Time position working in the Forbes Tower. It is a Monday-Friday job with flexible daylight hours.

Direct the day-to-day operations of their functional areas. They must be a highly motivated leader. The individual must be results-oriented and effectively manage the staff and the systems to access, identify, report and resolve the system business issues/needs. Must be able to function in a high-pressure environment and effectively lead the staff through issues /problems. Must be extremely dependable, professional, have strong interpersonal skills, be an excellent communicator, maintain the ability to prioritize the workload, and constantly develop the staff. The supervisor must also be able to minimize the risk to UPMC and constantly be working towards process improvements to minimize problems.

  • Ensure all staff members perform in accordance with system-wide competencies behaviors and maintain departmental productivity levels and compliance with quality standards.
  • COMPLIANCE: - Assist in providing training to staff on compliance related responsibilities and monitor employees' compliance related activities. - Review and update policies and procedures for the prompt and accurate billing and follow-up of accounts. Continuously audit staff performance for quality/compliance.
  • Manage the assigned book of business and ensure that goals are achieved. Plan and organize resources (e.g., people, equipment, and supplies) to meet unit goals.
  • Assist in providing training to staff and identify opportunities to enhance their knowledge. Assist in recruitment of new personnel and evaluate employees under own supervision.
  • Maintain open, ongoing communication with other departments, payers, vendors, etc. to promote a positive customer service environment.
  • MANAGEMENT EFFICACY: Demonstrate effective leadership skills. Ensure adequate staffing coverage of different functions within department and that tasks are completed within a timely fashion. Demonstrate effective time management skills and ability to prioritize duties and effectively manage workforce.
  • ANALYTICAL CAPABILITIES: Use root-cause analysis of processes resulting in failure to achieve departmental and individual goals. Identify problems, define alternatives, and recommend practical, efficient solutions.
  • Keep abreast of all healthcare changes and third-party payer regulations. Develop and implement controls in assigned functional areas. Develop a consistent process for review of their functional areas and establish aggressive, but realistic, standards and expectations.
  • Provides direction and oversight to the revenue cycle function for UPMC Senior Communities. Includes providing billing/collections support and staff oversight for assigned long-term care facilities and supports the Manager, Patient Accounts in relation to the goals and objectives of the UPMC Senior Communities Finance Department
  • Supervise and direct the daily activities of revenue cycle staff, ensuring all staff members receive adequate training to successfully meet their job expectations and department goals with respect to cash collections
  • Perform billing and collections functions for assigned long-term care facilities, as well as support the Manager, Patient Accounts in the management of the monthly accounts receivable close process
  • Facilitate strong two-way communication between facility-based staff and the corporate Finance Department to promote efficient work flow


BS in healthcare administration, finance, or related field and 1 year of healthcare billing, registration, or patient business services OR HS/Equivalent and 3 years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required- Experience with third-party payer guidelines, billing practices and reimbursement practices are preferred. - This position requires organization and time management skills. - The incumbent must develop and manage relationships with colleagues in a professional, independent manner. - The position requires the ability to maintain confidentiality with regard to all assignments. - Must possess analytical problem solving skills as well as the ability to coordinate the work of others and communicate effectively with all levels of management. - Proficient in utilization of Microsoft software products. Must have excellent verbal and written communication skills. - Must display leadership skills.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Total Rewards

    More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

    Our Values

    At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

       Current UPMC employees must apply in HR Direct

    Talent Network