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   Current UPMC employees must apply in HR Direct

Retail Service/Sales Associate-Capital City Mall

Description

Are you a customer service champion with previous sales experience? If so, an opportunity as a Retail Service and Sales Associate supporting UPMC Health Plan's Connect Center at Capital City Mall, Camp Hill, PA is the perfect position for you!

 

The Retail Service and Sales Associate functions as the point of contact at a UPMC Health Plan retail location. This position will work varying locations, days, and shifts including evenings, weekends and holidays. Shifts will fall between the hours of 9:30 a.m. to 9 p.m. Monday - Saturday, and 11 a.m. to 6 p.m. on Sundays.  Must be willing to travel. 

 

The Retail Service and Sales Associate will create a positive experience for all customers of a UPMC Health Plan retail location. This position will gather appropriate information from each customer, handle basic inquiries, and provide comprehensive service to all prospective and current members. 


This comprehensive service may include: answering questions about health care laws and reform, providing information about a full range of products and services for individuals seeking coverage for themselves or their family, employers, producers, providers, and Medicare members trying to get the most out of their health coverage, and providing customer service for current members of the plan. The Retail Service and Sales Associate is required to secure and maintain a PA Health and Disability Insurance license.

Responsibilities:

  • Coordinate application and enrollment processes, both paper and electronic.
  • Maintain strong communication with retail location Manager to ensure they are updated on any outstanding issues or to communicate any concerns or needs.
  • Manage inventory of retail location's marketing materials.
  • Maintain confidentiality of all visitors and internal UPMC operational information.
  • Greet all visitors with a proper salutation and a positive attitude.
  • Serve as the liaison between UPMC Health Plan and the customer for administrative and operational issues.
  • Maintain retail location (i.e. dusting, cleaning, rubbish removal) to ensure a safe and aesthetic environment.
  • Adhere to dress code policy.
  • Understand all UPMC Health Plan products, policies, and procedures.
  • Participate in projects as assigned by Manager.
  • Ensure that every interaction a visitor has is a positive one and implement any service recovery tool necessary to recover from those that aren't.
  • Attend meetings and training sessions as necessary.
  • Be a Member Advocate to all members to achieve first call resolution and member satisfaction.

 

Qualifications

  • High school graduate or equivalent required, associate's or bachelor's degree preferred.
  • Minimum of 2 years of experience in retail sales, healthcare customer service, or sales account management required; healthcare strongly preferred.
  • Sales license, preferred Highly engaging and possesses interactive skills to service customers.
  • Excellent written, verbal, and face to face communication skills; including nonverbal communication skills (eye contact, rate of speech, speech tones).
  • Ability to use critical thinking skills.
  • Ability to anticipate and act in the best interest of customers.
  • Ability to present information and ideas to others in an articulate and effective manner.
  • Ability to reason through problems, review alternate solutions, and reach sound conclusions.
  • Ability to work harmoniously with others.
  • Ability to learn new skills, concepts and processes.
  • Proactively support multiple retail locations and community events regardless of travel time or scheduled time.
  • Demonstrate the ability to work independently in a trustworthy manner.
  • Ability to review, investigate, and respond to customer inquiries and complaints.
  • Computer skills with proficiency in Microsoft Office including: Word and Excel.



Licensure, Certifications, and Clearances:

  • PA Health and Accident License required within 90 days of hire.
  • A valid driver's License is required
  • Insurance Sales License 

UPMC is an Equal Opportunity Employer/Disability/Veteran

 

Total Rewards

More than just competitive pay and benefits, our Total Rewards package cares for you in all areas of life. Designed to help you achieve your goals, Total Rewards support our belief that you’re at your best when you’re receiving the support you need in all areas of life: professional, personal, financial, and more.

Our Values

No matter where we work or what we do, we’re driven by common values that guide our work and keep us accountable to one another. UPMC’s values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive, experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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