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   Current UPMC employees must apply in HR Direct

ED Registration Representative

  • Job ID: 136991962
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: See below
  • Shift: Variable
  • Facility: UPMC Pinnacle Carlisle
  • Department: Registration
  • Location: 361 Alexander Spring Road, Carlisle PA 17015
  • Union Position: No
  • Salary Range: $13.57 to $21.39 / hour


Our team is growing and we have a variety of opportunities available for ED Registration Representative. If you’re passionate about patient care while working in a fast-paced environment and are looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!  

This position will work an 8 hour shift between the hours of 12:00 p.m. and 7:00 a.m., is required to work rotating weekends and holidays, and has the expectation to cover other shifts as needed.

  • Performs other duties as assigned.
  • Has daily contact with patients, family, and other hospital employees. Must be able to handle stressful situations courteously, tactfully, and calmly. Must maintain client confidentiality.
  • Attends SED.
  • Attends department in-services and meetings as required.
  • Participates in continuing education activities.
  • Notifies police about patients being treated for injuries sustained through a motor vehicle accident, an animal bite, or injuries sustained that are of a suspicious nature.
  • Provides private physicians and clinics photocopies of ED records and routes to appropriate destinations.
  • Forwards medical records and forms and makes reports to appropriate offices and agencies.
  • Collects cash payment from patients (HMO co-pays, deposit is required for products and services).
  • Performs cashiering accurately within required time period.
  • Provides directions to the public to other areas within the hospital.
  • Communicates effectively with patients, physicians, and all levels of hospital personnel.
  • Provides internal and external telephone communications efficiently and courteously for the Emergency Department.
  • Reviews charts' contents for completion and takes the measures necessary to assure the completeness of the record.
  • Completes charts for Medical Records and for departmental data analysis and reports.
  • Obtains signatures for Authorization to Treat and Assignment of Medical Benefits.
  • Attaches copies of insurance cards, EVS printouts, or other insurance information to the billing copy of the registration form.
  • Reviews and verifies information already in the system.
  • Protects each person's legal and moral right to unbreached confidentiality.
  • Is responsible for reviewing the Communication Log daily for updates and pertinent information.
  • Requests medical records that have not been received prior to the patient's arrival.
  • Maintains the Emergency Department Logbook and the Daily Admissions Book and routes copies to appropriate departments.
  • Collects and records all Emergency Department and Outpatient registration data and obtains appropriate consents.
  • Performs registration processes and prepares charts for patient services.


  • High school diploma or equivalent. 
  • Demonstrate clerical ability, typing or PC experience.
  • Knowledge of medical terminology is preferred. 
  • Prior clerical or secretarial experience of one year in health care setting preferred.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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