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For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Contact Center Specialist I

  • Job ID: 137364114
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: Monday to Friday, 8:00 a.m. to 5:00 p.m.
  • Shift: Day Job
  • Facility: Pinnacle Health Medical Services - Admin
  • Department: Centralized Contact Ctr
  • Location: 3 Walnut Street, Lemoyne PA 17043
  • Union Position: No
  • Salary Range: $14.46 to $23.38 / hour

Description

Our team is growing and we have a variety of opportunities available for Contact Center Specialist I. If you’re passionate about customer service, are comfortable working in a call center, and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today! 


Responsibilities:
  • Review, verify, and enter the patient's demographic and insurance information to ensure data integrity. Answer multi-line telephone system and schedule appointments, assist patients with requests for providers, and provide general office information to patients.
  • Demonstrate the ability to understand the reason/needs for the patient or clinicians call and apply the decision making ability to page or contact the appropriate physician to meet the patient's needs. 

Qualifications

  • High school graduate or equivalent. 
  • Two years customer service experience or call center experience required. OR on year health insurance call center and claims adjustments experience required. 
  • Detail Oriented. 
  • Advanced knowledge of health insurance, third party payor billing requirements, medical terminology and reimbursement practices preferred.
  • Must be able to maintain confidential information. 
  • Excellent organizational, interpersonal and communication skills. 
  • Competent in MS Office/PC skills
  • Must be able to make appropriate decisions based on the circumstances as well as established protocols. 
  • Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances.

Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

    Total Rewards

    More than just competitive pay and benefits, our Total Rewards package cares for you in all areas of life. Designed to help you achieve your goals, Total Rewards support our belief that you’re at your best when you’re receiving the support you need in all areas of life: professional, personal, financial, and more.

    Our Values

    No matter where we work or what we do, we’re driven by common values that guide our work and keep us accountable to one another. UPMC’s values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive, experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

       Current UPMC employees must apply in HR Direct

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