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Implementation Optimization Training Specialist, Revenue Cycle

  • Job ID: 037678549
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc IOT
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: No
  • Salary Range: $25.49 to $44.12 / hour


Job Summary:

UPMC Corporate is hiring an Implementation, Optimization & Training Specialist, Revenue Cycle. In this role, you will be responsible for Revenue Cycle system implementations for physician office and hospital settings and support/lead optimization projects related to revenue cycle operations. The candidate will conduct end-user system training, create and maintain various training materials. Also, they will process this in support of standard protocols in a consumer-centric culture that aligns with UPMC core values.

The Implementation, Optimization & Training Specialist must work closely with all UPMC business units and management to maintain the highest quality and service for patient and physician satisfaction and revenue maximization. The candidate will do this in a manner that complies with standards established by UPMC as well as outside regulatory and accreditation agencies. The IOT Specialist is based at the Quantum I in Pittsburgh but will require travel outside of the Pittsburgh region in support of project kick-offs, mentoring, or reinforcement of local teams to cover the project schedule. The schedule is Monday through Friday during normal business hours.

Apply today to join the IOT team!

  • Responsible for effective and thorough user education based on established standard protocols.
  • Travel within the Tri-State region in support of IOT integration projects is required, as necessary.
  • Performs duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety; Dignity and Respect; Caring and Listening; Excellence and Innovation; Responsibility and Integrity) in all consumer and UPMC interactions
  • Responsible for thorough operational assessments, documentation and operational support local and regionally
  • Responsible for fostering partnerships with all Department Managers, Physician and Hospital Key Division and Executive Administrators across the System to provide a consistent and effective training tracks including a focus on computer based learning, implementation support as well as class room learning
  • Responsible for implementing and optimizing a consumer-centric revenue cycle workflow, standardization and simplification process for practices not meeting revenue cycle metrics by way of effective and timely learning modules in a variety of delivery methods.
  • Responsible for assessing and responding to Department requests related to training matters
  • Responsible for the monitoring of consistent benchmarks, thresholds and departmental level metrics that are defined, measurable, tracked and trended as well as a user support methodology related to training . Will act as the primary project lead on regional initiatives as needed to augment the regional support teams.


  • Bachelor's degree in education, business, training & development or related field. 
  • Two years' experience working as an educator or training role or four years of progressive experience of revenue cycle within a professional billing or health care environment; or an equivalent combination of education and experience required. 
  • Staff Management experience preferred. 
  • Thorough knowledge effective presentation technique. 
  • Experience in designing education programs preferred. 
  • Experience with adult learning preferred. 
  • Previous soft skills training preferred. 
  • Must demonstrate strong interpersonal and communication skills, both written and oral, and the ability to effectively problem solve. 
  • This individual must be highly agile, demonstrate critical thinking skills and able to function in a high-pressure environment with very little direct supervision. Project management experience required.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct

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