At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Emergency Department Patient Service Representative (Virtual Interview Week of Sept 28 and Oct 5)

  • Job ID: 2000024Y
  • Status:
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Evening Job
  • Facility: Corporate Revenue Cycle
  • Department: Rev Cyc Patient Access
  • Location: 2 Hot Metal Street, Pittsburgh PA 15203
  • Union Position: no
  • Salary Range: $14.36 to $21.90 / hour

Description

We are hoping that you can join us for our virtual interview event taking place over two weeks from September 25th-October 9th to be considered for one of our Emergency Department Patient Services Representative openings. If you are interested in attending this event, please share your information with us by submitting an application by October 5th, 2020. 


Once your information is reviewed, selected qualified candidates will quickly be contacted to schedule their virtual interview. For more details on the position, see below.


UPMC is seeking candidates to work as front desk registration representatives in our Emergency Departments.  We are seeking candidates with a strong healthcare background, great customer service skills, and a desire to ensure a positive experience during a patient's visit to a UPMC Hospital.

 

As an Emergency Department Patient Services Representatives  you are responsible for welcoming patients upon arrival, educating patients on their co-payments and financial obligations and collecting payments (when applicable) along with collecting consent signatures.

 
We have a variety of statuses available that include full-time, and part-time employment. There is also a variety of schedules available that include daylight, evening and/or overnight hours. 


Our UPMC hospital locations include: 
  • UPMC St. Margaret
  • UPMC Passavant
  • UPMC East
  • UPMC McKeesport
  • Magee-Womens Hospital of UPMC
  • Children's-Hospital of Pittsburgh of UPMC
  • UPMC Mercy
  • UPMC Presbyterian
  • UPMC Shadyside
  • Western Psychiatric Institute & Clinic of UPMC


Whether you are a current patient access employee looking for career growth, or a candidate wanting to provide an exceptional experience to patients, we want to talk to you! 


Apply online today to find the right position for you!

 

Responsibilities:

  • Support and contribute to UPMC service excellence mission and abide by all UPMC departmental policies, procedures, goals, and values in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
  • Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
  • Proper patient identification to start clinical record. Works independently to perform a timely patient interview and registration for services at the bed side. Obtains or updates necessary demographic and insurance related information.
  • Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
  • Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
  • Generates and completes all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
  • Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
  • Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
  • Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy 
  • Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.

Qualifications

  • Completion of High School graduate or equivalent.
  • Two years experience in a healthcare or one year in a medical/billing/fiscal setting or six months in a UPMC Patient Access Position
  • Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred
  • Experience with personal computer based applications, other various office equipment and proficient typing skills.
  • Excellent interpersonal, written and verbal communication skills are required. 
  • Initiative to work productively with minimal supervision. 
  • Able to work well under pressure

Clearances/Licensure:

  • Act 33 Child Clearance with Renewal
  • Act 31 Child Abuse Recognition and Reporting Training.
  • Act 34 Criminal Clearance with Renewal
  • Act 73 FBI Clearance

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities

Total Rewards

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Our Values

No matter where we work or what we do, we’re driven by common values that guide our work and keep us accountable to one another. UPMC’s values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive, experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct

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