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Telephone Operator

  • Job ID: 986516387
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 3 p.m. to 11 p.m.
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: OPR Hospital Operators
  • Location: 3600 Forbes Ave, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $14.54 to $22.79 / hour


University of Pittsburgh Physicians is seeking a full-time Telephone Operator to support the Office of Referring Physician Relations (OPR) at Forbes Tower in Oakland!

Under direct supervision, the Telephone Operator serves as the main point of contact with the public and with all hospital departments in routine, as well as emergency, situations. As an essential member of the team, the Telephone Operator will apply judgment and prioritization skills to ensure efficient and quality customer service, while minimizing risks and delays.


The Telephone Operator will work primarily 3 p.m. to 11 p.m. shifts, offering the ability to work full-time hours in an office setting, while providing the flexibility to keep days open! Regardless of shift, the Telephone Operator must have availability to work all shifts for as-needed coverage to support the 24/7-operational office.


The ideal candidate for this position will have exceptional customer service, phone etiquette, and multitasking skills. Proficient computer and typing skills are preferred, as well, while any previous experience using dual monitors/screens is a plus.

  • May train new operators.
  • May be required to do system data entry on request.
  • Provide service to multiple answering service clients, utilizing individualized protocols.
  • Process appropriate emergency code or STAT page.
  • Initiate voice pages when required.
  • Provide on-call Physician's information to requesting individuals.
  • Use required phrasing at all times when answering telephone calls.
  • Provide dialing instructions to patients when requested.  
  • Answer multiple lines while maintaining good customer service.
  • Determine caller's requirements (extension desired, information requested, etc.) and transfer call.
  • Provide status report on any page in progress to the individual requesting the page.


  • High school graduate or equivalent.  
  • One year of experience answering and processing calls through automated phone system OR one year of customer service experience. 
  • Must be able to work all shifts, seven days a week.  
  • Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
  • Proficient multitasking, phone, and computer skills preferred.
  • Exceptional customer service skills highly preferred.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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