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Practice Manager

  • Job ID: 128927262
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours:
  • Shift: Day Job
  • Facility: University of Pittsburgh Physicians
  • Department: 65550 POP15 ORTHO Adult Orthopaedics
  • Location: 3471 Fifth Avenue, Pittsburgh PA 15213
  • Union Position: No
  • Salary Range: $27.98 to $47.14 / hour

Description

University of Pittsburgh Physicians is seeking a full-time Practice Manager to support the Department of Orthopaedics at the Kaufmann Medical Building on UPMC Presbyterian's campus!

The Practice Manager is responsible for directing, supervising, and coordinating staff and operations at physician offices and clinic sites in order to provide quality, cost-effective care. This position will be responsible for the oversight of administrative, front desk, and call center staff, and will oversee day-to-day operations and office flow. 

Additional responsibilities include, but are not limited to, managing patient relations and customer service, ordering supplies and managing high-cost drug inventory, supporting clinic scheduling and physician templates, and coordinating with Practice Managers at other office sites.

The ideal candidate for the Practice Manager position will have exceptional customer service and leadership skills, and will have strong employee relations experience. Proficient computer and Microsoft Office skills are highly preferred, as is a working knowledge of electronic medical records systems.


Responsibilities:
  • Manages daily operations at physician offices and clinic sites, and coordinates work activities. 
  • Manages schedules and call-offs. 
  • Ensures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
  • Manages all functions of the financial and patient management system at physician offices.
  • Ensures compliance with all system-wide/departmental policies and procedures, including maintaining patient confidentiality, as well as compliance with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health, etc.).
  • Integration of new physicians into UPP practices.
  • Monitors and meets practice-specific benchmarks, inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Works with senior management to prepare budgets, and ensures operations are aligned with organizational objectives and meet performance and budget objectives.
  • Develops and maintains a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives, if applicable.
  • Recruits, hires, trains, and supervises assigned personnel in satellite facilities, including responsibility for performance evaluations, merit increases, promotions, and disciplinary actions of staff.
  • Identifies and resolves work problems to ensure quality patient service.
  • Communicates effectively with senior management and physicians, providing regular updates on operations.

Qualifications

  • Bachelor's Degree in Health or Business Administration AND three years of office management experience, including one year in a healthcare organization. 
  • OR Master's Degree in Health or Business Administration AND one year of office management experience in a healthcare organization. 
  • OR Associate's Degree in Health or Business Administration AND eight years of office management experience, including one year in a healthcare organization.
  • OR High School Diploma AND eight years of office management experience, including one year in a health care organization.
  • Proficient computer and Microsoft Office skills highly preferred.
  • Working knowledge of EMR systems preferred.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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