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   Current UPMC employees must apply in HR Direct

Facilities Dispatcher

Description

UPMC Presbyterian is looking for a Facilities Dispatcher! This position is full-time with up to 40 hours per week. The shifts are variable working Sunday - Tuesday one week and Sunday - Wednesday the following week; Shifts are 12 hours. Hours during the training period are Monday - Friday 7:00am to 3:00pm. Must have good phone and typing skills, must be very organized, and must be a good multi-tasker. Two years of experience working in an office or hospital setting required. One year of experience as a dispatcher and/or call center operator preferred.

The Central Dispatch Center handles approximately 500 phone calls and 200 web requests for maintenance needs at more than 300 UPMC buildings every day. This is a 24/7 operation, so the flexibility to be able to work different shifts, weekends and holidays is a must. 

Purpose:
Act as initial contact to record and route routine and emergency requests to appropriate personnel in various UPMC facilities including PUH, MUH, SHY, CHP, WPIC, Magee and Mercy Hospitals as well as various off-sites and University buildings.

Responsibilities:
  • Immediately recognize hazards or threats to life safety, patient safety, etc. and both instruct the person calling to act appropriately and safely while gaining all necessary information in the process. Coordinate emergency dispatcher to internal and external disasters, log tracking data and cost recovery information.
  • Assist management with data research and compile various reports as requested including: Risk Master, TMPs, PMs, PEs, cycle maintenance, invoicing, insurance claims, frequency requests, billing, pneumatic tube, elevators, etc.
  • Direct work requests via radio, alpha pager and/or phone to the appropriate facility and craftsmen as needed to assure that the resolution is conducted with regard to efficiency, safety and within established procedures.
  • Alpha page first responders for emergencies, i.e. floods, power outages, water shortages, external disasters- weather related, etc.
  • Maintain current with numeric and alpha paging system distribution lists as well as radio communications and compliance with FCC Regulations.
  • Perform all aspects of dispatch: receive request, dispatch to appropriate craftsman, create work order and perform closeout functions upon completion and perform follow up as needed.
  • Coordinate with management team, staff responses to internal and external disasters, day-to-day work requests, cycle maintenance, equipment failures and on-site inspections (DOH, JCAHO, AALAC, and EPA).
  • Serve as a role model of service excellence for the institutions by providing quality services that are responsive to client needs, proactive in scope and accessible in nature.
  • Understand and prioritize incoming data and information and both initiate an effective and appropriate response, as well as relay the accurate information to management, infection control, EH&S, Security, Corporate Real Estate, etc.
  • Create/update and distribute web requests, PMs, PEs, TMPs, and daily work orders in a timely manner.
  • Log all elevator calls, attendance call offs, automatic door calls, etc. as directed.

Qualifications

  • High school diploma or equivalent is required. 
  • Two years of experience working in an office or hospital setting required.
  • One year of experience as a dispatcher and/or call center operator preferred.
  • Skills in database systems and proficiency in Microsoft Office Programs required.
  • Proficient computer typing, minimum 40 wpm required.
  • Good communication skills with the ability to organize and direct routine and emergency responses.
  • Strong written skills and the ability to follow detailed written and verbal direction. 
  • Ability to respond appropriately under stressful and/or emergency situations.

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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