At UPMC, we are committed to keeping our community safe and healthy as the COVID-19 pandemic unfolds. As our team continues to provide Life Changing Medicine to our patients, our recruiters will continue to fill positions throughout this time. Interviews and other processes may be modified to protect the safety of our candidates and employees. Thank you for your patience.

For more information about UPMC's response to COVID-19, please visit upmc.com/coronavirus.

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   Current UPMC employees must apply in HR Direct

Supervisor, Food Svcs

Description

Purpose:
Responsible for the training, supervision, and performance of food service associates to maintain food safety, food quality, and customer satisfaction in the varied Food and Nutrition operations.  This position will be various days and shift times, and will include weekends and holidays.  

Responsibilities:
  • Conduct the orientation, training and coaching of new team members. Ensure routine competency checks are completed for all associates with appropriate follow-through.
  • Contribute to the relevant and timely performance feedback to associates through the performance review process.
  • Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
  • Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
  • Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
  • Schedule personnel to meet operational needs and in accordance with volume and budgetary guidelines.
  • Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.
  • Maintain inventory levels to ensure they are adequate to meet the needs of the operation. Oversee security of inventory and cash revenues.
  • Coach and discipline associates as appropriate and in accordance with Human Resource policies and procedures.
  • Conduct and document service recovery on all customer complaints as per operational guidelines.
  • Provide for direct supervision of hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
  • Ensures all personnel are adequately trained by performing routine competency checks on employee performance. Appropriately coaches and disciplines employees in accordance with Human Resources policies. Actively participates in quality initiatives des

Qualifications

  • HS Diploma/GED required
  • 3 years relevant experience required
  • 1 year relevant leadership experience required
  • Previous supervisory experience preferred 

Licensure, Certifications, and Clearances:
Servsafe certification required within 6 months of hire

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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