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   Current UPMC employees must apply in HR Direct

LPN - Call Center

Description

Purpose:
Answers all incoming phone calls in the call center and respond to the patient with the physicians answers.

Responsibilities:
  • Handles outgoing calls to patients with the responses from the providers, including calling or faxing prescriptions.
  • Follows OSHA recommendations regarding housekeeping duties.
  • Handles the emails from patients and the responses back from the providers.
  • Documents appropriately.
  • Occasionally schedules physician referrals, and lab and diagnostic studies done at the hospital and other facilities.
  • Calls for reports, as needed, from facilities and getting them to the departments necessary to make them available to the providers.
  • Gives patients complete information regarding any test or procedures being performed, including any preparation requirements.
  • Schedule, by telephone, appointments for patients as requested by incoming calls from patients or providers. Must follow parameters listed by each physician.
  • Handles incoming and outgoing faxes to and from facilities and pharmacies.
  • Handles incoming calls from patients regarding illness, requests for medications/refills etc.; documents information per policy and procedure. Information is then forwarded to appropriate physician.

Qualifications

  • LPN's must be a graduate of an approved LPN school and valid LPN license. 
  • Six months related experience preferred.

Licensure, Certifications, and Clearances:
  • Must complete licensure examination within FOUR MONTHS of hire or within one year of graduation, whichever comes first. 
  • Though temporary permits are valid for one year from the date of graduation, not one year from issue of permit (or until the results of the examination are known at which time it becomes null and void), UPMC requires that GNs take the licensure examination within 4 months of their start date or they will be terminated or demoted from the GN position, at the discretion of the BU.

  • Licensed Practical Nurse (LPN) OR Temporary Practice Permit (TPP)
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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