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Office Assistant I

  • Job ID: 192242912
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8:00 a.m. to 4:30 p.m.
  • Shift: Day Job
  • Facility: UPMC Cole Care
  • Department: RHC Port Specialists
  • Location: 1001 E. Second Street, Coudersport PA 16915
  • Union Position: No
  • Salary Range: $11.47 to $19.77 / hour

Description

Are you interested in a career that provides plenty of opportunity for growth and development? Join our team at UPMC Cole in the Port Specialty Office located in Port Allegany, PA! We currently have two full-time roles open within this department! These roles comes with an excellent benefits package, which includes Tuition Assistance, Paid Time Off (PTO), Health Benefits, and so much more!

These positions will work Monday through Friday, from 8:00 a.m. to 4:30 p.m., with the possibility of  working an occasional weekend shift. This medical office does not have on-call requirements and is closed for UPMC reserved holidays. If this sounds like a great fit for you, we invite you to explore this opportunity with us today!

An Office Assistant I is responsible for making and scheduling patient appointments in an efficient and timely manner. Assists customers in person and on the phone, providing information, and communicating with various departments. Obtains and enters complete demographic and insurance information.

Responsibilities:
  • Verify necessary information and records in the medical record and computerized scheduling system.
  • Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
  • Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. 
  • Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
  • Maintain clean, orderly waiting area including beverage area and reading materials.
  • Prepare patient charts for upcoming appointments.
  • Answer telephone, screens calls, takes messages, and provides information.
  • Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
  • Answer questions regarding patient appointments and testing.
  • Complies with all UPMC Health System policies and procedures.
  • Maintain strict confidentiality related to medical records and other data.
  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

Qualifications

  • High school diploma or GED is required.
  • One year work experience, preferably in a medical office setting. 
  • Knowledge of medical terminology preferred. 
  • Word processing and computer experience preferred.
Licensure, Certifications, and Clearances:
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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