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Office Coordinator

  • Job ID: 126610492
  • Status: Full-Time
  • Regular/Temporary: Temporary
  • Hours: 8:00 a.m. to 4:30 p.m.
  • Shift: Day Job
  • Facility: UPMC Cole Care
  • Department: Cole Memorial Med GP
  • Location: 1001 E. Second Street, Coudersport PA 16915
  • Union Position: No
  • Salary Range: $14.99 to $22.98 / hour

Description

UPMC Cole is seeking a temporary, full-time Office Coordinator to support the new Respiratory Testing Site for the Cole Memorial Medical Group in Coudersport, PA! If you’re ready to take on new challenges, explore this opportunity with us today!

Hours for this position are day shift Monday through Friday, 8:00 a.m. to 4:30 p.m., with no weekend requirements! The offices in the Cole Memorial Medical Group do not have on call requirements and are closed for UPMC reserved holidays!

The Office Coordinator manages the front office staff in collaboration with the Practice Manager, coordinating front office scheduling, staff assignments, and serving as a resource to address patient, family, staff, and/or physician needs and concerns.

Responsibilities also include, but are not limited to, overseeing the front desk staff at the Pain Management clinic, notifying staff of important information and updates, running team huddles, assisting with office billing, covering the front desk responsibilities as needed, and working with the Practice Manager to support employee relations activities.

The ideal candidate for this position will have previous work experience in a medical office and/or healthcare work environment, as well as previous leadership experience. Previous experience with medical billing is preferred, as is the ability and willingness to jump into any needed office task/role. A working knowledge of front desk operations and basic computer skills are also preferred.

Responsibilities:
  • Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
  • Ensure patient scheduling is accurate.
  • Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
  • Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
  • Manage front office staff in practice. 
  • Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
  • Work denial work queues in conjunction with the CBO.
  • Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
  • Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
  • Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
  • Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. 
  • Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
  • Collaborate with manager in selecting, monitoring and evaluating front office staff.

Qualifications

  • Bachelor's Degree + 6 months of experience.
  • Or Associate's Degree in Health Care or Business + 2 years of experience.
  • Or High School Diploma + 4 years of experience.
  • Medical office experience strongly preferred.
  • Medical Assistant certification/degree preferred.
Licensure, Certifications, and Clearances:
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran

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   Current UPMC employees must apply in HR Direct