Description

Purpose:
Responsible for staffing and scheduling of volunteer for the Volunteer Services Department at primarily the UPMC Hannover and occasionally the Harrisburg and Community Campuses to support the Manager or Volunteer Services as needed.

Responsibilities:

• Recruits, interviews, provide orientation and schedules all adult and student volunteers.
• Responsible for the compliance of volunteer files.
• Maintains current records for all volunteers.
• Assists in the development of volunteer assignment descriptions for all positions.
• Schedules and plans group orientation and in-services.
• Maintains high level of volunteer morale, through appreciation and recognition events.
• Coordinates monthly schedules and obtains substitutes or permanent replacements, as needed.
• Updates volunteer information in the database.
• Recruits active volunteers for special projects.
• Encourages spirit of community throughout the Hospital, which in turn attracts and helps to retain sufficient qualified volunteers to meet department needs.
• Responsible for delivery of daily mail, cards, and flowers to patient rooms. Also distribution of magazines and circulars to public areas and waiting rooms.
• Responsible for developing and managing relationships with department clinical managers to ensure departments volunteer needs are fulfilled in a timely manner.
• Must be proficient in Microsoft Office programs (e.g. Word, Excel, and PowerPoint).
• Manage Pinnacle Health Co-op program through collaboration with surrounding area high schools.
• Responsible for assisting Volunteer Services Manager on special projects or community awareness programs as needed.
• Serves on ancillary committees which can utilize volunteers as needed.
• Assists Volunteer Services Manager in presentations to departments and/or management as needed.
• Daily contact with employees, volunteers and general public requiring excellent communication and presentation skills. Importance is given to encompassing diversity of volunteer populations with emphasis on age specific requirements, i.e. visual, communication and hearing.

Qualifications

Required Knowledge, Skills and Abilities:

• Associate Degree or Bachelor of Science Degree.
• Must have excellent written and oral communication skills.
• Must be able to multi-task or manage multiple projects and people simultaneously.
• Must be sensitive to volunteer needs and capabilities.
• Two to four years experience in a hospital environment preferred.
  
  Licensure, Certifications, and Clearances:
  Clearances must be dated within 90 days.
  
  

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