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   Current UPMC employees must apply in HR Direct

Transfer Center Coordinator

  • Job ID: 190001XO
  • Status: Casual
  • Regular/Temporary: Limited
  • Hours:
  • Shift: Day Job
  • Facility: UPMC Pinnacle Hospitals
  • Department: Patient Placement Oper
  • Location: 111 South Front Street, Harrisburg PA 17105
  • Union Position: No
  • Salary Range: $18.38 to $27.58 / hour

Description

Are you a medical professional interested in building a rewarding career? This is a great position for talented candidates who are enthusiastic about using their patient care or healthcare business skills to make a difference in the world of health care. Our fast-paced environment makes the UPMC Pinnacle an exciting place to work for results-oriented and driven self-starters. Join our team today!  Ideal candidates must be willing to work evening shifts during the week with weekend shift coverage required for the role.

 

Purpose: 


The Transfer Center Coordinator serves as the primary contact for referring physicians requesting the services of UPMC for continued patient care. Facilitates all patient transfers into and within the UPMC Health System by answering phones and initiating referrals and/or inpatient transfers from physicians and medical professionals. The position will require the coordinator to multitask, maintain great customer service and identify and escalate concerns.  This ideal candidate must have an understanding of a healthcare system with previous medical terminology knowledge.

Responsibilities: 

  • Provide initial information to admissions, case managers and bed flow coordinators of incoming patients; update all admission records as necessary.
  • Answer calls into the Terrorism Response and Information Center and coordinate delivery of emergent information to the Corporate Command Team as part of the UPMC disaster system. 
  • Act as a primary point of contact for the National Disaster Medical System, in support of any natural disaster or WMD event in this region. This could include surge capacity and bed availability for all UPMC sites.
  • Knowledge of multiple communication methods utilized by the department.
  • Answer calls into the UPMC transfer center (MedCall) to provide a point of entry into UPMC: the scope is unlimited (local and worldwide). 
  • Responsible for meeting department benchmarks related to call handling and transferring.
  • Provide and assist physicians with emergent and non-emergent transfers, consults, and other calls received. 
  • Efficiently and accurately transcribe interactions on calls.  All documentation on transfers to be completed and entered into department database by the end of the shift.
  • To maintain a familiarity with internal systems available and necessary in the performance of the job.
  • To maintain an awareness of services and capabilities of UPMC facilities in support of the outreach efforts of the transfer center.
  • Appropriate escalation of issues, bed assignments and problems as determined by department protocols.  
  •  Request and coordinate all medical transportation as necessary. 

 

Qualifications

  • High School diploma.
  • Two years in a healthcare setting with direct patient care OR two years in a transfer center OR two years in an emergency call center OR four years in a healthcare business setting.
  • Formal medical training preferred.
  • Knowledge of medical terminology.
  • Strong interpersonal and communication skills.
  • Computer literacy/data entry skills.
  • Strong attention to detail and ability to multitask.


Licensure, Certifications, and Clearances:
Licensed LPN preferred.

Clearances must be dated within 90 days

·  Act 33 with renewal

·  Act 34 with renewal 

·  Act 73 FBI Clearance with renewal


UPMC is an Equal Opportunity Employment

 


Total Rewards

More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.

Our Values

At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.

   Current UPMC employees must apply in HR Direct