Description
Purpose:
Do you have experience scheduling patient appointments? Do you have a strong knowledge of computers and strong typing skills? If so, apply to take the next step in your career! The Tri Rivers Musculoskeletal Center is looking to hire a full-time Contact Center Specialist I to help support their scheduling line. This position will work Monday through Friday, 8:00 AM to 4:30 PM out of their Wexford location.
In this role, you will serve as the first line of contact for the patient. The Contact Center Specialist I acts as an advocate for patients by providing guidance and scheduling needs.
In this role, you will serve as the first line of contact for the patient. The Contact Center Specialist I acts as an advocate for patients by providing guidance and scheduling needs.
If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply online today!
Responsibilities:
- Schedule, reschedule and cancel appointments for a multi-specialty physician practice with multiple locations in Allegheny and Butler counties.
- Review, verify and enter the patient's demographic and insurance information to ensure data integrity of the electronic patient record.
- Answer multi-line telephone system and schedule appointments, contact or page physicians according to department questionnaires, protocols and templates.
- Understand UPMC 72-hour appointment requirement and work to ensure guidelines are met while still placing the patient with the right sub-specialist whenever possible to avoid return visit to see the correct sub-specialist.
- Demonstrate the ability to understand the reason for a consumer referral call. Use decision making ability to appropriately refer a physician to meet the consumer's needs.
- Demonstrate the ability to understand the reason/needs for the patient or clinicians call and apply the decision-making ability to page or contact the appropriate physician to meet the patient's needs.
- Document all actions taken on a patient account.
- Adhere to UPMC language of access protocols to assure proper call handling and the delivery of outstanding customer service.
Qualifications
- High school graduate or equivalent.
- 2 years customer service experience or call center experience required. OR 1 year health insurance call center and claims adjustments experience required.
- Detail Oriented.
- Advanced knowledge of health insurance, third party payor billing requirements, medical terminology and reimbursement practices preferred.
- Must be able to maintain confidential information.
- Excellent organizational, interpersonal and communication skills.
- Competent in MS Office/PC skills.
- Must be able to make appropriate decisions based on the circumstances as well as established protocols.
- Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances.
UPMC is an Equal Opportunity Employer/Disability/Veteran
Total Rewards
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