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Transfer Center Coordinator

  • Job ID: 203300443
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 3:00 p.m. to 11:30 p.m.
  • Shift: Evening Job
  • Facility: UPMC Pinnacle Hospitals
  • Department: Patient Placement Oper
  • Location: 111 South Front Street, Harrisburg PA 17105
  • Union Position: No
  • Salary Range: $18.38 to $27.58 / hour

Description

UPMC Pinnacle is looking to hire a full-time Transfer Center Coordinator to work evening shifts from 3:00 p.m. to 11:30 p.m. with rotating weekends.

 

Purpose:
The Transfer Center Coordinator serves as the primary contact for referring physicians requesting the services of UPMC for continued patient care. Facilitates all patient transfers into and within the UPMC Health System by answering phones and initiating referrals and/or inpatient transfers from physicians and medical professionals. The position will require the coordinator to multitask, maintain great customer service and identify and escalate concerns.

Responsibilities:

  • Request and coordinate all medical transportation as necessary.  Provide initial information to admissions, case managers and bed flow coordinators of incoming patients; update all admission records as necessary.
  • Answer calls into the Terrorism Response and Information Center and coordinate delivery of emergent information to the Corporate Command Team as part of the UPMC disaster system. Act as a primary point of contact for the National Disaster Medical System, in support of any natural disaster or WMD event in this region. This could include surge capacity and bed availability for all UPMC sites.
  • Knowledge of multiple communication methods utilized by the department.
  • Answer calls into the UPMC transfer center (MedCall) to provide a point of entry into UPMC: the scope is unlimited (local and worldwide). Responsible for meeting department benchmarks related to call handling and transferring.
  • Provide and assist physicians with emergent and non-emergent transfers, consults, and other calls received. Efficiently and accurately transcribe interactions on calls. All documentation on transfers to be completed and entered into department database by the end of the shift.
  • To maintain a familiarity with internal systems available and necessary in the performance of the job
  • To maintain an awareness of services and capabilities of UPMC facilities in support of the outreach efforts of the transfer center. Appropriate escalation of issues, bed assignments and problems as determined by department protocols.

 

Qualifications

  • High School diploma
  • 2 years in a healthcare setting with direct patient care OR 2 years in a transfer center OR 2 years in an emergency call center OR 4 years in a healthcare business setting.
  • Formal medical training preferred.Knowledge of medical terminology.
  • Strong interpersonal and communication skills.
  • Computer literacy/data entry skills.
  • Strong attention to detail and ability to multitask.

    Licensure, Certifications, and Clearances:
    Licensed LPN preferred.

    Clearances must be dated within 90 days

  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct