Description
Purpose:Under the direction of management and more senior members of the team, the Systems Engineer-Intermediate maintains systems, participate in projects, provides end user support, contributes to team documentation, and seeks out process improvement. Responsible for participating in testing proofs of concept or evaluating new technologies.
Responsibilities:
- Project Management - Complete assigned project-related tasks with limited guidance. Responsible for time tracking and updating documentation.
- Troubleshooting/Critical Thinking - Independently resolve basic issues. Shows the ability to offer input on issue resolution
- Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.
- Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
- Core Technology Concepts - Responsible for understanding of moderately complex technologies and their use. Demonstrates initiative to learn and expand upon knowledge.
- Maintenance/Upgrades - Follow documented procedures for maintenance and upgrades. Assist senior team members with upgrade and maintenance plans. Responsible for assisting with Disaster Recovery Plan.
- Self Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors
- End user support - Resolve moderately complex end-user support issues with the assistance of more senior level team members.
Qualifications
Typically has 2+ years' experience with complex systems environments through education or practical experience.Demonstrated ability to perform standard IT procedures and protocols.
Preferred knowledge of Cisco, Aruba, Wifi, WAN/LAN and VOIP.
CCNA Preferred.
This position may be required to maintain a 24/7 off hours support as part of a rotation within the team. The frequency varies based upon the number of colleagues in the rotation.
Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
Licensure, Certifications, and Clearances:
Clearances must be dated within 90 days
UPMC is an Equal Opportunity Employer/Disability/Veteran
Total Rewards
More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life &emdash; because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.
Our Values
At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.
