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Team Assistant - Operations (Mt. Lebanon)

  • Job ID: 269190025
  • Status: Full-Time
  • Regular/Temporary: Regular
  • Hours: 8 a.m. to 430 p.m.
  • Shift: Day Job
  • Facility: Family Hospice & Palliative Care OP
  • Department: HSP Med Records Supt
  • Location: 50 Moffett Street, Pittsburgh PA 15243
  • Union Position: No
  • Salary Range: $14.21 to $21.71 / hour


UPMC Family Hospice is hiring a Team Assistant to join its team in Mt. Lebanon! 

This is a Full Time position, working Daylight Hours. 

Join the team that’s providing the highest quality of home health care in our communities. With state-of-the-art safety protocols and the support of an academic medical center, UPMC Senior Services has demonstrated a continued commitment to keeping both our residents and our employees safe and healthy, especially throughout the COVID-19 pandemic.

Make a true impact in your community where you’ll have the confidence that your care is clinically backed by a best-in-class health care system and the rewarding knowledge that you are changing lives every day. 

  • Uses designated computer system to process verbal orders and 485s; prints employee labels; prints outstanding verbal orders, 485s, expiring certification reports, daily ungenerated visit reports, daily visit after discharge reports, daily Medicare 485/verbal order billing report and weekly OASIS report.
  • Proven ability to facilitate change.
  • Attend compliance training and adhere to the organization standards of conduct, policies and procedures.
  • Retrieves medical records and assists in the process/resolution for weekly Medicare billing audits, for resolution of outstanding 485s and verbal orders, validation reports and Medicare 485/verbal order report.
  • Focuses on customer service and continually strives to perform the duties of their job in a manner that will result in optimal patient satisfaction.
  • Identifies, develops and participates in process improvement opportunities within the home health agency that will enhance the quality of the services we provide.
  • Tracks outstanding 485s and verbal orders by cross referencing outstanding 485s/verbal order reports and mails orders to physicians. Tracks unreturned orders from the audits and Medicare billing lists. Identifies and notifies Operations Supervisor of incorrect physician and/or address. Obtains, opens and distributes mail.
  • Assists Operations Supervisor with the weekly billing audits by sorting passed/failed bill register, completing demographic data on the audit forms and faxes orders to the physicians.


High school diploma or GED - Required
Competency with PC - Preferred
One (1) year related work experience - Preferred

Licensure, Certifications, and Clearances:
  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct