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   Current UPMC employees must apply in HR Direct

Receptionist, Senior Communities (McCandless Township)

Description

Cumberland Crossing Manor, an assisted living facility located in McCandless Township is in search of a casual Receptionist to join our team! The person in this role will be needed to work evenings and weekend shifts.

Purpose:
Under general supervision, provide a variety of receptionist and clerical support duties.

Responsibilities:
  • Receive, sort and distribute mail to correct department, resident or staff member in an accurate and timely manner.
  • Screen and direct all incoming calls in a courteous efficient manner to the proper department or staff member.
  • Direct complaints to appropriate department or staff.
  • Accept assigned duties in a cooperative manner.
  • Work cooperatively with all facility staff.
  • Provide clerical support as needed to ancillary departments.
  • Screen all individuals coming into the facility and exercises good judgment in granting entrance.
  • Prepare front desk schedule.
  • Observe all facility safety policies and procedures.
  • Answer all inquiries according to facility policies and procedures, seeking direction as needed.
  • Responsible for appropriately maintaining records of purchases for the gift shop, dietary department, and deposits for business office.
  • Interact with residents and residents' representatives and directs them to appropriate department or staff.
  • Follow Resident's Rights policies at all times.
  • Maintain up-to-date emergency reference, key staff and medical staff telephone listing.
  • Handle emergency situations in a calm, effective manner.
  • Enforce visitation policies and procedures.
  • Observe infection control and universal precaution policies and procedures.
  • Prepare resident admission information including setting up a file and providing armband and identification card.
  • Receive and respond courteously and appropriately to all inquiries made.
  • Must remain flexible in work schedule (overtime, evenings, holidays, etc.).
  • Answer incoming telephone calls on a multi-line telephone system on or before the third ring consistently.
  • Attend all mandatory educational offerings.
  • Follow facility fire, disaster and evacuation policies and procedures as required.

Qualifications

Completion of High school diploma or equivalent, superior interpersonal skills required. Must be able to type at a speed commensurate with job demands. Previous experience with business office equipment including: typewriter, computer, paging system, multi-line telephone system, copier and fax machine.

Licensure, Certifications, and Clearances:
  • Act 34
  • OAPSA

  • UPMC is an Equal Opportunity Employer/Disability/Veteran

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       Current UPMC employees must apply in HR Direct

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