Description
Cumberland Crossing Manor, an assisted living facility located in McCandless Township is in search of a casual Receptionist to join our team! The person in this role will be needed to work evenings and weekend shifts.Purpose:
Under general supervision, provide a variety of receptionist and clerical support duties.
Responsibilities:
Under general supervision, provide a variety of receptionist and clerical support duties.
Responsibilities:
- Receive, sort and distribute mail to correct department, resident or staff member in an accurate and timely manner.
- Screen and direct all incoming calls in a courteous efficient manner to the proper department or staff member.
- Direct complaints to appropriate department or staff.
- Accept assigned duties in a cooperative manner.
- Work cooperatively with all facility staff.
- Provide clerical support as needed to ancillary departments.
- Screen all individuals coming into the facility and exercises good judgment in granting entrance.
- Prepare front desk schedule.
- Observe all facility safety policies and procedures.
- Answer all inquiries according to facility policies and procedures, seeking direction as needed.
- Responsible for appropriately maintaining records of purchases for the gift shop, dietary department, and deposits for business office.
- Interact with residents and residents' representatives and directs them to appropriate department or staff.
- Follow Resident's Rights policies at all times.
- Maintain up-to-date emergency reference, key staff and medical staff telephone listing.
- Handle emergency situations in a calm, effective manner.
- Enforce visitation policies and procedures.
- Observe infection control and universal precaution policies and procedures.
- Prepare resident admission information including setting up a file and providing armband and identification card.
- Receive and respond courteously and appropriately to all inquiries made.
- Must remain flexible in work schedule (overtime, evenings, holidays, etc.).
- Answer incoming telephone calls on a multi-line telephone system on or before the third ring consistently.
- Attend all mandatory educational offerings.
- Follow facility fire, disaster and evacuation policies and procedures as required.
Qualifications
Completion of High school diploma or equivalent, superior interpersonal skills required. Must be able to type at a speed commensurate with job demands. Previous experience with business office equipment including: typewriter, computer, paging system, multi-line telephone system, copier and fax machine.Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
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